Contact Claw Machine Customer Service

Why should I report an Issue with Claw Machine: Live Claw Prizes?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Bai wei claw machine to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I was very upset to know that it had taken double 😩I appreciate how the first prize is easy to get, but whenever I try getting anymore prizes the claw either freezes, let's go of the prize, or the prize just slips out.

2. The first one is all fair, then it makes it very hard for the next, I have clawed the prizes multiple times... but the claw always opens mid air and drops the prize before you get to the winning hole.

3. If you need proof, I have a screen recording1st win was easy, can not win again! I've put money into it once and I definitely won't be doing it again!! I save up daily coins and still can't get the 2nd claw win to get the prize I won.You Can't get the 1st prize shipped until you claw another prize.

4. Each time you try after the first, the claw will literally open up and drop the prize every time.

5. Most of the time, it seems like the claw opens up as it's rising, therefore dropping the prize and losing.

6. The claw literally opens up right after you grab the prize or after it rises.

7. It seems like they intentionally let you win easily the 1st time to make you think you can win, but make it nearly impossible to win the 2nd prize needed in order to ship them out.

8. The claw will ALWAYS release the item or the claw never actually closes around the prize.

9. Most people lose interest with longer running ads.0⭐️ First go, grabbed the prize easily.

10. First time the claw didn't move at all and my coins were still taken.

11. Other apps I've been able to ship out with just 1 prize or if I need a 2nd I usually always get it.

1. Fix Claw Machine Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Claw Machine: Restarting the app will resolve most errors.
2. Update the Claw Machine App. Here is how:
   1. On Android goto PlayStore » Search for "Claw Machine" » Open Claw Machine: Live Claw Prizes » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Claw Machine » click "UPDATE".
3. Clear Claw Machine: Live Claw Prizes app cache: Clearing cached data will force your app to retrieve the latest data directly from Claw Machine servers.
   1. On Android, goto Settings » Apps » Select "Claw Machine: Live Claw Prizes" » click Storage » click "Clear Cache".
4. Check Claw Machine app permissions. If any of these permissions required to use your device's features are disenabled, Claw Machine might not work.
5. Uninstall and reinstall Claw Machine. If nothing else has worked, completely uninstall Claw Machine then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Claw Machine not working

2. Fix Claw Machine Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Claw Machine be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Claw Machine not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Claw Machine may not be able to connect to the Internet when running in the background.