Contact J Touch Customer Service

Why should I report an Issue with J Touch?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Guo BaoSen to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Its a huge task when pressing phone one handed and having to pull down considering the length of my screen.Love it! I really liked Huawei's floating dock, however, JTouch is completely new level of floating dock that does pretty much anything from back button, home screen, screenshot, open apps, quick settings, split screen, lock the phone, shut down menu, and so much more from one single dot.

2. However, I would like to request to add a feature that allows us to customize the button's color due to the fact that it blends in a bit with some backgrounds or colors.Very stable, thoughtful and useful Assistive Icon I always have the assistive touch.

3. I would still rate it 5 stars for it's simplicity and efficiency.Really useful app, but please add a feature that after few minutes of no touch activity (for e.g when watching videos) it disappears and appears only after we touch back the screen.

4. You can never remove it... ** update ** if you enable drawing over apps, then disable lock screen permissions, and then disable drawing over apps and everything else, you can uninstall.

5. But with d new upgrade of Android 12 (Techno Camon17), d status bar has been separated to Notifications and action bars in left and right sides respectively, I basically use this J touch when I want to toggle actions, but now it's limited only to just bring down d notifications bar.

6. Most assistive touch apps opens a panel in the middle which takes a few seconds to be used while this app doesn't require a panel to do actions/functions.

7. My medium sized hand's do not span the length of this large screen comfortably and this app is exactly what I was expecting.Great app.

8. Very stable, responsive and I like the thin circle design that see through, giving maximum viewing estate of the screen.

9. Sometimes, the button remains hidden after screenshots but thankfully, there's the unhide option in the notifications (which is a lifesaver).

10. Am I the only one who doesn't notice a screenshot function? It would be great if it is added in the next update.

11. Doesn't crash back to home menu or interfere with any app features or animations/transitions between apps.

1. Fix J Touch Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart J Touch: Restarting the app will resolve most errors.
2. Update the J Touch App. Here is how:
   1. On Android goto PlayStore » Search for "J Touch" » Open J Touch » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for J Touch » click "UPDATE".
3. Clear J Touch app cache: Clearing cached data will force your app to retrieve the latest data directly from J Touch servers.
   1. On Android, goto Settings » Apps » Select "J Touch" » click Storage » click "Clear Cache".
4. Check J Touch app permissions. If any of these permissions required to use your device's features are disenabled, J Touch might not work.
5. Uninstall and reinstall J Touch. If nothing else has worked, completely uninstall J Touch then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing J Touch not working

2. Fix J Touch Server issues & Internet Connection

1. Check network connection: An unstable Internet will make J Touch be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to J Touch not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, J Touch may not be able to connect to the Internet when running in the background.