Contact Bicycle Health Customer Service

Why should I report an Issue with Bicycle Health?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Bicycle Health to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Our mental health providers have 1-1 video calls with patients to support their behavioral health needs. -Support Groups: Our free Support Groups offer a platform for patients to share their journeys with others, support others, and reflect on ways to achieve emotional growth. -Care Coordination: Through constant communication, our health coaches help patients navigate treatment and life changes as a partner, mentor, and support system. -We don’t take a ‘one size fits all’ approach.

2. Bicycle Health is addressing this gap by offering personalized, affordable, and confidential treatment with the goal of helping individuals take back control of their lives. -Medication Management: A licensed provider will perform a via video call assessment and prescribe Buprenorphine - Naloxone, if appropriate and help taper it down over time. -Counseling: Patients often have co-occurring depression, anxiety, trauma, etc.

3. Our patients can use our application to conduct video visits with their provider, view and reschedule upcoming appointments, view prescriptions and request refills, access treatment documents, submit toxicology screens, modify billing preferences, and communicate with our care team via secure messaging.

4. The Bicycle Health mobile application is the primary treatment portal for our patients.

5. Patients can reach their doctor anytime, anywhere via text, chat, email, video, or phone and get a response within minutes. -Affordable care.

6. Bicycle Health is a digital health start-up that offers online Medication for Addiction Treatment (MAT) for individuals with Opioid Use Disorder.

7. The Opioid Epidemic is a systemic problem - millions of Americans are physically dependent on Opioids but only 10% of Americans have access to treatment.

8. Our philosophy is centered around harm reduction - we cater care plans to meet each patient at their point of need. -Same day appointments.

9. NOTE: Our application on its own is not intended to provide medical advice; rather, it is designed to communicate the guidance of your medical provider.

10. Just call, text, or email us if a patient or someone you know is in need of treatment.

11. We also offer a self pay rate of $199/month. -2,000+ patients served across the U. S.

1. Which is great! It's easy convenient and affordable if your working! The staff when you call is very nice and helpful and I love my Dr she's very nice as well! It's easy to use and an effective way to stay clean if your working and need convenience 🙃 haven't had any problems so far with everything...The app itself is genius because my husband needs to see a doctor and his occupation keeps him so busy working everywhere that it's truly ideal.

2. All you have to do is call or reach out through the app to start a dialogSo easy doctor is awesome makes it so much easier then going into a clinic love this app would recommend it to anyone who needs itPhone appointments make a normal life possible.

3. so far its a very good app and services I can get and do in the privacy of my own home and don't have to drive all over for a few hours since I live outside the city in a small town so far I really like my doctor just not a 5 star is because I have difficult time where to message about issue thst im sure of sending right place and the thumb print log in I still have to type all the info in and use thump print as well.

4. thank you for making this services available so easily and privatelyVery useful, self explanatory on navigating, clear video and audio, clean pictures, always replies to messages in a timely manner.

5. I work third shift so it's very convenient for me and everyone I have interacted with is very respectful.This is the best decision I've ever made to start my telemedicine journey!! Even if you have insurance and they do not accept it ur insurance would probably at least cover your scripts each month.

6. For an addict, feeling like you have people here with you, helping you get through every day, 1 day at a time is crucial for our journey to have a happy, positive, healthy, loving, conclusion in my opinion.

7. Admin staff, medical staff, tech/IT support are all in a category of professional excellence that contributes to a positive experience with every interaction.

8. This is the app, and these are people, you want when you're sick and loosing your mind.Providers and Intake Professionals are very respectful and courteous.

9. In person monthly visits is what I would imagine it feels like having a parol officer.

10. Just have to ask, but under time restraints that can be confusing.The only reason I rated this a 4 is because they don't take my insurance.

11. They really want you to succeed and in my experience do everything humanly possible to make it possible.

1. Fix Bicycle Health Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Bicycle Health: Restarting the app will resolve most errors.
2. Update the Bicycle Health App. Here is how:
   1. On Android goto PlayStore » Search for "Bicycle Health" » Open Bicycle Health » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Bicycle Health » click "UPDATE".
3. Clear Bicycle Health app cache: Clearing cached data will force your app to retrieve the latest data directly from Bicycle Health servers.
   1. On Android, goto Settings » Apps » Select "Bicycle Health" » click Storage » click "Clear Cache".
4. Check Bicycle Health app permissions. If any of these permissions required to use your device's features are disenabled, Bicycle Health might not work.
5. Uninstall and reinstall Bicycle Health. If nothing else has worked, completely uninstall Bicycle Health then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Bicycle Health not working

2. Fix Bicycle Health Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Bicycle Health be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Bicycle Health not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Bicycle Health may not be able to connect to the Internet when running in the background.