Published by Barry Electric Cooperative on Jun 5, 2024

Report an issue with Barry EC.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Barry EC?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Barry Electric Cooperative to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Barry EC Customer Insights

1. Love this app.Frustrating! The app will not let me sign since I changed phones.Love the s app, never have 2 go 2 company, can add time right from home!Helps me pay my bill each month easily.Best way to watch usageDoes what I need it to.GreatSince my phone updated I can not use this app no more.

2. Works great, let's me pay my electric and internet at same time.

Steps to Troubleshoot & Fix Barry EC Issues

1. Fix Barry EC Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Barry EC: Restarting the app will resolve most errors.
  2. Update the Barry EC App. Here is how:
    1. On Android goto PlayStore » Search for "Barry EC" » Open Barry EC » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Barry EC » click "UPDATE".
  3. Clear Barry EC app cache: Clearing cached data will force your app to retrieve the latest data directly from Barry EC servers.
    1. On Android, goto Settings » Apps » Select "Barry EC" » click Storage » click "Clear Cache".
  4. Check Barry EC app permissions. If any of these permissions required to use your device's features are disenabled, Barry EC might not work.
  5. Uninstall and reinstall Barry EC. If nothing else has worked, completely uninstall Barry EC then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Barry EC not working


2. Fix Barry EC Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Barry EC be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Barry EC not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Barry EC may not be able to connect to the Internet when running in the background.

Reported Issues