Contact Qeepsake Customer Service

Why should I report an Issue with Qeepsake: Family & Baby Book?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Qeepsake Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. But, I am super disappointed with this product currently.This app is awesome! I love that I can post to it whenever I want! And that I can text into it as well! Very convenient! I haven't made a photobook yet, but I've looked at a preview and it doesn't seem to let me choose the layout of the photos & posts.

2. The book also doesn't let you design it and the layouts they propose are amateurish (eg it lets you make a collage but forces you to crop the photos and squeezes them onto a page with another entry).

3. The book is also expensive.Such a great way to capture your child's memories! I was having a hard time keeping up with printing all the pictures I was taking in a timely fashion.

4. My second sons' book is going to be trash purely because qeepsake won't fix the app and I can't sit on my phone for 6 hours waiting...Paid for a premium membership.

5. Keep getting similar prompts that are almost dupes to already answered onesLove this app, but the new update doesnt allow you to use grammar check from your phone's keyboard which is incredibly annoying.

6. The interface for selecting multiple photos is not that useful though - it gives you a list of image file names and folders in what appears to be no order, nor can you see the photos.

7. I'll update once I get a photobook.I love that you can text in your thoughts and it's nice to have questions prompt you.

8. With Qeep I find myself very deliberately documenting moments: not through photos, but through descriptions, feelings, words.

9. Itsy too expensive, and then you have to pay for the book too... I would have done it if there was a monthly option, not everyone can afford to pay for a whole year at once.

10. And even though I have lots of photos.. it's when I read the words, I can really relive the memory.

11. Why not??? The questions clearly aren't tailored to the age of the child, many make no sense for my newborn.

1. Fix Qeepsake Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Qeepsake: Restarting the app will resolve most errors.
2. Update the Qeepsake App. Here is how:
   1. On Android goto PlayStore » Search for "Qeepsake" » Open Qeepsake: Family & Baby Book » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Qeepsake » click "UPDATE".
3. Clear Qeepsake: Family & Baby Book app cache: Clearing cached data will force your app to retrieve the latest data directly from Qeepsake servers.
   1. On Android, goto Settings » Apps » Select "Qeepsake: Family & Baby Book" » click Storage » click "Clear Cache".
4. Check Qeepsake app permissions. If any of these permissions required to use your device's features are disenabled, Qeepsake might not work.
5. Uninstall and reinstall Qeepsake. If nothing else has worked, completely uninstall Qeepsake then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Qeepsake not working

2. Fix Qeepsake Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Qeepsake be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Qeepsake not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Qeepsake may not be able to connect to the Internet when running in the background.