Contact National Geographic México Customer Service

Why should I report an Issue with National Geographic México?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Editorial-Televisa-Digital to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Hace pocos días adquirí la suscripción a la revista, venía funcionando bien pero desde que actualicé mi celular, se desconfiguró la app, no me dejó ingresar, bloqueó mi usuario y ahora no puedo acceder a la app ni actualizar la contraseña, no me acepta el cambio de la misma.

2. It a an amazing explain about our lively hoodAhora que no se podrá suscribir por Kindle tienen que mejorar esta app... Tampoco funciona la sección de explore, ningún artículo carga, solo "an unexpected error has occurred please try again "BustePregunta.

3. ¿Estar subscrito a la aplicación me permite ver las revistas en forma digital?Hola.

4. Solicito su ayuda pronto.

1. Fix National Geographic México Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart National Geographic México: Restarting the app will resolve most errors.
2. Update the National Geographic México App. Here is how:
   1. On Android goto PlayStore » Search for "National Geographic México" » Open National Geographic México » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for National Geographic México » click "UPDATE".
3. Clear National Geographic México app cache: Clearing cached data will force your app to retrieve the latest data directly from National Geographic México servers.
   1. On Android, goto Settings » Apps » Select "National Geographic México" » click Storage » click "Clear Cache".
4. Check National Geographic México app permissions. If any of these permissions required to use your device's features are disenabled, National Geographic México might not work.
5. Uninstall and reinstall National Geographic México. If nothing else has worked, completely uninstall National Geographic México then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing National Geographic México not working

2. Fix National Geographic México Server issues & Internet Connection

1. Check network connection: An unstable Internet will make National Geographic México be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to National Geographic México not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, National Geographic México may not be able to connect to the Internet when running in the background.