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1. Never used to have this problem.I have used the AT&T Thanks ap for over a year, for movies on Tuesday, and for the most part was happy with the benefit, but since a recent change in the design, I have not been able to access the application to take a friend to a free movie, and have wasted a lot of time on my computer, and phone.

2. I select my theater, select my movie, and then I get a blank screen that just says Ticket Tuesday at the top, and there is basically no way to contact AT&T for help about it.

3. So, I contacted AT&T support through chat, then spoke to several people on the phone, was finally transferred to tech support where I was put on hold, and then ultimately hung up on.The app used to work, now it doesn't.

4. Unfortunately, if customer service, and techinical support doesn't change at this company, customers will find better service options with other providers.

5. Consequently a lot of AT&T customers are disgusted, and have writen a number of negative reviews, which are not getting to the AT&T Customer Service Complaint Department.

6. AT&T needs to take a serious look at their company, because customers are not happy with the service they receive.

7. **Temporary fix - I was assured that if you send them a valid receipt, they will credit your AT&T bill for the amount of the second ticket if it meets their typical criteria.

8. This simple AT&T Thanks ap is a perfect example of how poorly the company functions, and no one is interested in quality control.

9. Just look at the reviews AT&T.Not worth the space it's taking up on my phone.

10. ----- Just tried again and again it would let me select a theater and a movie and a time, but wouldn't let me buy tickets.

11. I really think AT&T is using it as a selling point but intentionally keeps you from logging in once you sign up and start paying them.

1. Fix AT&T THANKS Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart AT&T THANKS: Restarting the app will resolve most errors.
2. Update the AT&T THANKS App. Here is how:
   1. On Android goto PlayStore » Search for "AT&T THANKS" » Open AT&T THANKS® » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AT&T THANKS » click "UPDATE".
3. Clear AT&T THANKS® app cache: Clearing cached data will force your app to retrieve the latest data directly from AT&T THANKS servers.
   1. On Android, goto Settings » Apps » Select "AT&T THANKS®" » click Storage » click "Clear Cache".
4. Check AT&T THANKS app permissions. If any of these permissions required to use your device's features are disenabled, AT&T THANKS might not work.
5. Uninstall and reinstall AT&T THANKS. If nothing else has worked, completely uninstall AT&T THANKS then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing AT&T THANKS not working

2. Fix AT&T THANKS Server issues & Internet Connection

1. Check network connection: An unstable Internet will make AT&T THANKS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to AT&T THANKS not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, AT&T THANKS may not be able to connect to the Internet when running in the background.