Published by Treasure Bay Casino on Oct 30, 2023

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Why should I report an Issue with Treasure Bay Casino?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Treasure Bay Casino to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Treasure Bay Casino

1. Treasure Bay Casino and Hotel, a beachside casino resort located in Biloxi, Mississippi, offers gaming entertainment, a variety of dining options and luxury accommodations 24 hours a day, seven days a week.

2. The property features approximately 25,000 square feet of gaming space, including more than 800 slot machines and 26 table games; four restaurants ranging from casual to fine dining, a nine-story, 200 room hotel, featuring luxury suites and lofts; and 3,600 square feet of meeting and conference space.

3. Headquarters for Treasure Bay, LLC, the Biloxi property is part of a group of casinos managed by the company that includes Divi Carina Bay Casino in St.

4. Your card gets your access to everything Treasure Bay Casino and Hotel has to offer – and all of YOUR offers!

5. Treasure Bay was the recipient of the Casino Design Award for Best Architectural Redesign for a Casino Resort in 2008.

6. The property reopened on June 21, 2006 and features a sophisticated redesign by architect Peter Anderson of VOA Associates, Inc. in Seattle.

7. You can view comps, Free Slot Play available, points, Tier, Table Offers, Daily Offers and more.

8. Treasure Bay, which opened in April 1994, closed following the devastation of Hurricane Katrina in 2005.

9. Take a look at the calendar and find out about all the events happening at Treasure Bay.

10. It’s Better at Treasure Bay, and this is another reason why.

11. Croix, Alhambra Casino in Aruba, and Flamingo Casino in Bonaire.

Treasure Bay Casino Customer Insights

1. It has the same interface and looks great.App will not open! Have read multiple reviews, that are dated back to 6 months ago, obviously NO ONE from Treasure Bay is interested about fixing the glitches! While staying at hotel during the first of two nights, I had an employee go into my room while I wasn't there and cleaned the room while stealing my bags.

2. (UPDATE) Apparently there is no interest in updating the app, I personally emailed about the issue and after several emails back and forth... the person stopped emailing and the issue persists.. all good though, I've discovered another local casino that so far, appreciates their players.

3. Every time I try to open the app it says to check my internet connection..it happens over WiFi and using data.

4. I have checked my internet, reset my phone, tried to connect on my wifi at home and everything...app just WILL NOT OPEN!!!My app wasn't working.

5. When you finally access your account, it fails to load most of the time.The app gives an error upon logging in, and in turn is hurting the casino.

6. Says there's no internet connection or cancel.this is my favorite casino.

7. Problem was not resolved by security or management until three weeks later by giving me a meal compensation for my "inconvenience"!I did what the previous reviewers were told to do.

8. Now, I have no way to check my account before driving 4 hours for a visit.Useless if it doesn't work properly.

9. Waited a few days and deleted the app again and reinstalled it and it is now working just fine.

10. It continues to state that it does not have an internet connection.

11. I've used it fine in the past, I uninstalled and reinstalled and it just keeps happening.The new app is working great.

Steps to Troubleshoot & Fix Treasure Bay Casino Issues

1. Fix Treasure Bay Casino Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Treasure Bay Casino: Restarting the app will resolve most errors.
  2. Update the Treasure Bay Casino App. Here is how:
    1. On Android goto PlayStore » Search for "Treasure Bay Casino" » Open Treasure Bay Casino » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Treasure Bay Casino » click "UPDATE".
  3. Clear Treasure Bay Casino app cache: Clearing cached data will force your app to retrieve the latest data directly from Treasure Bay Casino servers.
    1. On Android, goto Settings » Apps » Select "Treasure Bay Casino" » click Storage » click "Clear Cache".
  4. Check Treasure Bay Casino app permissions. If any of these permissions required to use your device's features are disenabled, Treasure Bay Casino might not work.
  5. Uninstall and reinstall Treasure Bay Casino. If nothing else has worked, completely uninstall Treasure Bay Casino then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Treasure Bay Casino not working


2. Fix Treasure Bay Casino Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Treasure Bay Casino be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Treasure Bay Casino not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Treasure Bay Casino may not be able to connect to the Internet when running in the background.

Reported Issues