Contact Wella Professionals Customer Service

Why should I report an Issue with Wella Professionals?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ScissorBoy to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I'm not getting the email to reset my passwordi had the wella app on my other phone but since i got a new phone it wont download on this new phone.

2. login doesnt work.After the most recent update, the app can't start and constantly crashesIt's not letting me login .... and when I go to reset my password.

3. I don't know who designed this app but it's horrible.I'm trying to register on the app and everytime I get to the space where I put my state, it exits out of the app and I have to start all over.

4. what is wrong with the app?I have a month trying to create an account but is impossible 😕.Can't see the numbers on the color chart.

5. First of all, I am a licensed professional and have been for 36 years? I'll go to the Wella professional site, thank you.

6. I've done this 3 times in a row.worst app cant register, contacted live chat and they cant figure it out either.

7. I think the fact that there's nothing but negative feedback left for it shows there's definitely some bugs to work out.

8. I have to scroll through every page using my touchpad, everytime I open it.

9. So difficult to ever find what you need.

10. There is no quick way for me to access the portions I need.

11. I simply want to go on and look up the product and see a description and instructions etc.

1. Fix Wella Professionals Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Wella Professionals: Restarting the app will resolve most errors.
2. Update the Wella Professionals App. Here is how:
   1. On Android goto PlayStore » Search for "Wella Professionals" » Open Wella Professionals » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Wella Professionals » click "UPDATE".
3. Clear Wella Professionals app cache: Clearing cached data will force your app to retrieve the latest data directly from Wella Professionals servers.
   1. On Android, goto Settings » Apps » Select "Wella Professionals" » click Storage » click "Clear Cache".
4. Check Wella Professionals app permissions. If any of these permissions required to use your device's features are disenabled, Wella Professionals might not work.
5. Uninstall and reinstall Wella Professionals. If nothing else has worked, completely uninstall Wella Professionals then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Wella Professionals not working

2. Fix Wella Professionals Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Wella Professionals be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Wella Professionals not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Wella Professionals may not be able to connect to the Internet when running in the background.