Published by Ashampoo®

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Why should I report an Issue with Droid Optimizer?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Ashampoo® to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Droid Optimizer Customer Insights

1. By that I mean that either it should be stopping those apps on the first go, OR it is simply showing that the true nature of my phone is that any cleaning app can't really get everything in a single pass and Droid Optimizer allows you to keep doing the process until the phone is actually clean.

2. There are 2 things it claims to do that are brilliant and I can't find in other cleaner apps... it stops selected apps from launching at startup and it has a whitelist to allow apps to not be stopped when you clean the phone with Optimizer.

3. Another thing I see is that if I run Droid Optimizer until it says "All cache cleaned", and then run my CCleaner app (which uses a different, slower and more visual way of cleaning app caches), CCleaner still finds and cleans a lot more caches all the while showing which apps have caches needing to be cleaned.

4. Droid Optimizer fits the bill! It's easy to use, and it has one unique function unlike the other apps I had tried: auto clean.

5. I was looking for a simple cleaner that wouldn't cause more problems by using graphics to animate what's happening (like certain other apps do) and would actually make a noticeable difference in the smoothness of my phone operation.

6. BTW, my phone is a Samsung Galaxy S20 Ultra on the Verizon network.Like some other reviews stated, I was using Clean Master and it got to the point to where you were just bombarded with ads with every thing you did...and after testing it out after an update, my device ran slower with it on my phone.

7. Once you get it setup correctly and the auto clean scheduled it works great!Love this cleaner! I've been with Clean Master for years and was always satisfied with there service.

8. For instance, when I do 1-Touch Speed Up and then do it again, then again, etc., it keeps showing more apps that haven't been stopped (and are NOT on my Whitelist).

9. Well done!" message, I wait until I get three more of those in a row because sometimes even after it says "all clean" I still get more apps not stopped.

10. The same holds true when I use the Clean Up button and then the "Stop background apps" button.

11. My original review was incorrect because I confused it with another phone optimizer app I've been using for years.

Steps to Troubleshoot & Fix Droid Optimizer Issues

1. Fix Droid Optimizer Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Droid Optimizer: Restarting the app will resolve most errors.
  2. Update the Droid Optimizer App. Here is how:
    1. On Android goto PlayStore » Search for "Droid Optimizer" » Open Droid Optimizer » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Droid Optimizer » click "UPDATE".
  3. Clear Droid Optimizer app cache: Clearing cached data will force your app to retrieve the latest data directly from Droid Optimizer servers.
    1. On Android, goto Settings » Apps » Select "Droid Optimizer" » click Storage » click "Clear Cache".
  4. Check Droid Optimizer app permissions. If any of these permissions required to use your device's features are disenabled, Droid Optimizer might not work.
  5. Uninstall and reinstall Droid Optimizer. If nothing else has worked, completely uninstall Droid Optimizer then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Droid Optimizer not working


2. Fix Droid Optimizer Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Droid Optimizer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Droid Optimizer not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Droid Optimizer may not be able to connect to the Internet when running in the background.

Reported Issues