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Why should I report an Issue with My Guinea Pigs: Reliable Pet H?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
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  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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My Guinea Pigs Customer Insights

1. Update: I had to restart phone and reinstall app for it to work, I haven't dug into all the information but upgraded rating based on getting app to work.Really like the feature which allows me to track their weight (this history was handy when I took my piggie to the vet for a check-up).

2. I'm rating 3 stars only because of the menu that they have most foods listed and why guinea pigs should/shouldn't have them.Really great app but there are stability issues: App crashes when editing guinea pig info.

3. I've read that guinea pigs should eat fresh leafy greens daily and often the app will suggest feeding large quantities of sugary veggies without any leafy greens.

4. UPDATE: THANKS for the additional foods! Only things I didn't find are more infrequent items like celery, corn cob, kale, turnip/collard greens, brussel sprouts, cherry tomatoes, and parsley.

5. I have 6 guinea pigs and weighed them all today so I had to restart the app 6 times everytime I entered a new weight and saved it.Wonderful app! But it has much more potential.

6. After a reinstall: Screen goes white after saving guinea pig data such as weight and has to be force closed but it does save your data.

7. I like the features of the foodplan and the profiles of the various piggies, being able to keep track of vet visits, favourite foods and weights.

8. The premium service is ok, only because there's not a whole lot to the app other than the meal plan and your guinea pig profile.I was excited when I heard about this app.

9. First suggestion, on the main screen I think you would get a cleaner look by moving the About, Weight Unit Selection, Date Format Selection, and Rate Us into an options menu, as they aren't used as often.

10. App has to be force closed and restarted everytime I want to save a change to a guinea pigs infomation.

11. Secondly, for those of us who bought the full edition id like to see each pigs breed in the name cards under the "My Piggies" TabGreat app with great advice.

Steps to Troubleshoot & Fix My Guinea Pigs Issues

1. Fix My Guinea Pigs Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart My Guinea Pigs: Restarting the app will resolve most errors.
  2. Update the My Guinea Pigs App. Here is how:
    1. On Android goto PlayStore » Search for "My Guinea Pigs" » Open My Guinea Pigs: Reliable Pet H » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Guinea Pigs » click "UPDATE".
  3. Clear My Guinea Pigs: Reliable Pet H app cache: Clearing cached data will force your app to retrieve the latest data directly from My Guinea Pigs servers.
    1. On Android, goto Settings » Apps » Select "My Guinea Pigs: Reliable Pet H" » click Storage » click "Clear Cache".
  4. Check My Guinea Pigs app permissions. If any of these permissions required to use your device's features are disenabled, My Guinea Pigs might not work.
  5. Uninstall and reinstall My Guinea Pigs. If nothing else has worked, completely uninstall My Guinea Pigs then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing My Guinea Pigs not working


2. Fix My Guinea Pigs Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make My Guinea Pigs be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to My Guinea Pigs not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, My Guinea Pigs may not be able to connect to the Internet when running in the background.

Reported Issues