Contact Guide Customer Service

Why should I report an Issue with Guide for Amazon Echo Dot 2nd Générations?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of studio number x to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Other apps give users ability stop showing an advert after a few seconds.When I go into the Alexis app it doesn't have very much things and it doesn't have settings in it I need to set up my internet with it can you please help meHi everyone this app Is great it tells you the app to set up your Alexa so this is a ok app so download it and learn stuff so bye ☺️☺️Can't get it connect it sucksCan't connect phone callsNice app but a little bit problembUseless.

2. Unlike other apps showing ads, here each one stays there with no apparent ability to say "I'm not interested in this one and move on".

3. Awash with adverts.

1. Fix Guide Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Guide: Restarting the app will resolve most errors.
2. Update the Guide App. Here is how:
   1. On Android goto PlayStore » Search for "Guide" » Open Guide for Amazon Echo Dot 2nd Générations » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Guide » click "UPDATE".
3. Clear Guide for Amazon Echo Dot 2nd Générations app cache: Clearing cached data will force your app to retrieve the latest data directly from Guide servers.
   1. On Android, goto Settings » Apps » Select "Guide for Amazon Echo Dot 2nd Générations" » click Storage » click "Clear Cache".
4. Check Guide app permissions. If any of these permissions required to use your device's features are disenabled, Guide might not work.
5. Uninstall and reinstall Guide. If nothing else has worked, completely uninstall Guide then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Guide not working

2. Fix Guide Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Guide be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Guide not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Guide may not be able to connect to the Internet when running in the background.