Published by Align Technology

contact Invisalign Photo Uploader Chat with our AI-based Invisalign Photo Uploader Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Invisalign Photo Uploader?



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Why chat with our AI Invisalign Photo Uploader Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Invisalign Photo Uploader.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I can take some photos but when I get to the mirror shots of patients it freezes/crashes and I have to restart my phone to get it working again.

2. Photos are not visible on the drs site under patient data, stupid export and import time wasting.

3. I cannot access the progress photos I took anywhere other than my phone.

4. Then, it crashes again before it gets to the photos that didn't load.

5. Export function just sits there 6 times I tried before it worked.App does not connect with the doctor site.

6. Final photos cannot be easily sent for the additional aligners photos.

7. The app doesn't successfully load all of the photos.

8. I can't select which photos to attempt to retry.

9. In theory, this app should make things easier, but all it does is add frustration to what should be the simplest step in Invisalign workflow.

10. Tried emailing both the MPU app help email and Invisalign customer support and received no reply from either.

11. It tries up upload the whole batch again, overwriting the few that were successfully uploaded before.

Steps to Troubleshoot & Fix Invisalign Photo Uploader Issues

1. Fix Invisalign Photo Uploader Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Invisalign Photo Uploader: Restarting the app will resolve most errors.
  2. Update the Invisalign Photo Uploader App. Here is how:
    1. On Android goto PlayStore » Search for "Invisalign Photo Uploader" » Open Invisalign Photo Uploader » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Invisalign Photo Uploader » click "UPDATE".
  3. Clear Invisalign Photo Uploader app cache: Clearing cached data will force your app to retrieve the latest data directly from Invisalign Photo Uploader servers.
    1. On Android, goto Settings » Apps » Select "Invisalign Photo Uploader" » click Storage » click "Clear Cache".
  4. Check Invisalign Photo Uploader app permissions. If any of these permissions required to use your device's features are disenabled, Invisalign Photo Uploader might not work.
  5. Uninstall and reinstall Invisalign Photo Uploader. If nothing else has worked, completely uninstall Invisalign Photo Uploader then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Invisalign Photo Uploader not working


2. Fix Invisalign Photo Uploader Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Invisalign Photo Uploader be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Invisalign Photo Uploader not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Invisalign Photo Uploader may not be able to connect to the Internet when running in the background.

Reported Issues

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