Published by Airbnb on Aug 4, 2024

contact Lottie Chat with our AI-based Lottie Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Lottie?



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Why chat with our AI Lottie Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Lottie.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Keyboard doesn't appear, have to minimize the app first to get the keyboard.Very bad app don't waste your data it always shows it unfotunately stopped bad appGetting crash when try to play 'Sweet Pop Loop" animation.

2. From this demo app.Very good for work and test animations but still we can't loginYou can't browse any animations nothing loads except the Dynamic TextReally good app.

3. Continuously crashing and hanging, some demos also don't work e.g. bullseye (crashes every time)Loved the animations but there's a bug in Animated Text.

4. Nice work,helpfullApp crashes everytime I click on anything.Data doesn't load.

5. Good animation library, but the demo app does not live up to the library's standards.

6. Appreciate the content it has.

Steps to Troubleshoot & Fix Lottie Issues

1. Fix Lottie Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Lottie: Restarting the app will resolve most errors.
  2. Update the Lottie App. Here is how:
    1. On Android goto PlayStore » Search for "Lottie" » Open Lottie » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Lottie » click "UPDATE".
  3. Clear Lottie app cache: Clearing cached data will force your app to retrieve the latest data directly from Lottie servers.
    1. On Android, goto Settings » Apps » Select "Lottie" » click Storage » click "Clear Cache".
  4. Check Lottie app permissions. If any of these permissions required to use your device's features are disenabled, Lottie might not work.
  5. Uninstall and reinstall Lottie. If nothing else has worked, completely uninstall Lottie then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Lottie not working


2. Fix Lottie Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Lottie be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Lottie not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Lottie may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!

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