Published by Airbnb

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Why should I report an Issue with Lottie?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Airbnb to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Lottie

1. Lottie is an animation library built by Airbnb that renders Adobe After Effects animations in real time on Android, iOS and React Native.

2. This is a sample app that includes several animations as well as different ways Lottie can be used in a real app.

Lottie Customer Insights

1. Keyboard doesn't appear, have to minimize the app first to get the keyboard.Very bad app don't waste your data it always shows it unfotunately stopped bad appGetting crash when try to play 'Sweet Pop Loop" animation.

2. From this demo app.Very good for work and test animations but still we can't loginYou can't browse any animations nothing loads except the Dynamic TextReally good app.

3. Continuously crashing and hanging, some demos also don't work e.g. bullseye (crashes every time)Loved the animations but there's a bug in Animated Text.

4. Nice work,helpfullApp crashes everytime I click on anything.Data doesn't load.

5. Good animation library, but the demo app does not live up to the library's standards.

6. Appreciate the content it has.

Steps to Troubleshoot & Fix Lottie Issues

1. Fix Lottie Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Lottie: Restarting the app will resolve most errors.
  2. Update the Lottie App. Here is how:
    1. On Android goto PlayStore » Search for "Lottie" » Open Lottie » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Lottie » click "UPDATE".
  3. Clear Lottie app cache: Clearing cached data will force your app to retrieve the latest data directly from Lottie servers.
    1. On Android, goto Settings » Apps » Select "Lottie" » click Storage » click "Clear Cache".
  4. Check Lottie app permissions. If any of these permissions required to use your device's features are disenabled, Lottie might not work.
  5. Uninstall and reinstall Lottie. If nothing else has worked, completely uninstall Lottie then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Lottie not working

2. Fix Lottie Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Lottie be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Lottie not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Lottie may not be able to connect to the Internet when running in the background.

Reported Issues

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