Published by Adobe

contact Adobe Scout Chat with our AI-based Adobe Scout Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Adobe Scout?



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Why chat with our AI Adobe Scout Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Adobe Scout.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Thxhandy profiler with sufficant featuresI tried to connect but it said that the machine was not found.Heavy: Ya-da-da-da-da-da- It is good day to be not dead! Engineer: POW! You are dead! Heavy: I am dead! Engineer: Heheheheheh Spy: Pampomparompompom Engineer: Aw shucks.. Spy: Oh! The Heavy is dead! Heavy: Yes.

2. Sniper: What's up, you wankas?! Who’s up for a- AH! What the- bloody hell just happened?! Engineer & Spy: The Heavy is dead! Sniper: The Heavy is dead! Spy: CorI tried to connect with pc but it showing unable to connect...my pc name is showing in mobile...HelpDoesn't work any more.

3. I am dead! Spy: Why is the Heavy dead?! Engineer: I dunno.

4. Heavy: I think it was- Engineer & Spy: Shhh, you are dead! Heavy: Ok.

5. Won't connect to PC.bad✌️Perfect for monitoring performence, true memory consumption and even track AIR to Android OS resources allocarions retardations.

6. Could the Dev's please explain this app more clearly and how to connect to PC.....It's all a bit vague.

7. Perfect tool.Can't believe how fast this is.

Steps to Troubleshoot & Fix Adobe Scout Issues

1. Fix Adobe Scout Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Adobe Scout: Restarting the app will resolve most errors.
  2. Update the Adobe Scout App. Here is how:
    1. On Android goto PlayStore » Search for "Adobe Scout" » Open Adobe Scout » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Adobe Scout » click "UPDATE".
  3. Clear Adobe Scout app cache: Clearing cached data will force your app to retrieve the latest data directly from Adobe Scout servers.
    1. On Android, goto Settings » Apps » Select "Adobe Scout" » click Storage » click "Clear Cache".
  4. Check Adobe Scout app permissions. If any of these permissions required to use your device's features are disenabled, Adobe Scout might not work.
  5. Uninstall and reinstall Adobe Scout. If nothing else has worked, completely uninstall Adobe Scout then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Adobe Scout not working


2. Fix Adobe Scout Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Adobe Scout be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Adobe Scout not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Adobe Scout may not be able to connect to the Internet when running in the background.

Reported Issues

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