Published by Adobe

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Adobe Fill & Sign?



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Why chat with our AI Adobe Fill & Sign Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Adobe Fill & Sign.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I love the ability to move the text as well but having an automatic option would make my review 5⭐ for sure.I wish I'd known about this app before! Very functional and great for filling out forms from font size control, signature feature to being able to fill out check boxes.

2. I will be using this often, and can now not worry about having to pay and/or travel to print forms only to take a pic and/or scan them back to digital to send them.Adobe Fill & Sign is too basic and can only be used to add your signature or add checks or crosses into a PDF.

3. This is an issue because data can shift and appear over text already on the form or just high above the line, making it look illegible and unprofessional.

4. Shrinking it does not help, as it shrinks vertically down to the text box baseline, which is already out of position due to being created on the grid.

5. I would also like the ability to save completed forms directly from the app as a "save as" rather than erasing and rewriting over and over on the same master copy after saving in a separate program.I love the ability to sign documents.

6. * Text boxes are created on an invisible grid.

7. Of all people.The biggest problem with this app (and I consider it a big one) is that the boxes that you fill in on the original document are removed.

8. Instead of tapping each predefined fillable area, this app actually allows me to tap anywhere in a PDF document and then type any text.

9. Text boxes can only be moved if nothing else is selected and you tap and hold for several seconds.

10. won't even list the form in "recent documents" sometimes it won't save the signature, so i have to re sign the same page multiple times.

11. I've been creating text boxes across various platforms for 28 years.

Steps to Troubleshoot & Fix Adobe Fill & Sign Issues

1. Fix Adobe Fill & Sign Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Adobe Fill & Sign: Restarting the app will resolve most errors.
  2. Update the Adobe Fill & Sign App. Here is how:
    1. On Android goto PlayStore » Search for "Adobe Fill & Sign" » Open Adobe Fill & Sign » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Adobe Fill & Sign » click "UPDATE".
  3. Clear Adobe Fill & Sign app cache: Clearing cached data will force your app to retrieve the latest data directly from Adobe Fill & Sign servers.
    1. On Android, goto Settings » Apps » Select "Adobe Fill & Sign" » click Storage » click "Clear Cache".
  4. Check Adobe Fill & Sign app permissions. If any of these permissions required to use your device's features are disenabled, Adobe Fill & Sign might not work.
  5. Uninstall and reinstall Adobe Fill & Sign. If nothing else has worked, completely uninstall Adobe Fill & Sign then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Adobe Fill & Sign not working


2. Fix Adobe Fill & Sign Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Adobe Fill & Sign be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Adobe Fill & Sign not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Adobe Fill & Sign may not be able to connect to the Internet when running in the background.

Reported Issues

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