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What users are saying

1. Tried actually reading a book today, 2/7/21, it is so frustrating, the page turning is very slow and takes forever to load a page, doesn't let you scroll vertically, doesn't work in landscape mode correctly, and each time you turn a page or zoom in, the entire screen will do a white flash; this is very annoying when reading a book.

2. Cons: It is a page by page reader, but only takes pages during a live connection, is very slow to do that, and doesn't let you turn a blank page right away; it also works only in portrait mode with limited zoom.

3. Such as: - Lacks the ability to customize the background color/warmth of the text -You cannot copy and paste or define words - Books are not shared between the desktop and mobile versions of the app, you need to download pdfs/epubs to each device specifically.

4. Then after finishing a page after "zooming in" you have to click on Exit Zoom before being able to scroll through the rest of the document.

5. I should have the ability to read the contents on any type of display and zoom in more.Pros: The app authorized easily and was able to use the file that the online library had me download.

6. Page width is a terrible default - the text is too small to read.

7. Trying to highlight parts of these books is a pain and sometimes while you're in the middle of highlighting something, you can accidentally change the page.

8. Try to zoom on a page and it bounces back to fit page width.

9. Additionally, if I am reading on my laptop or chromebook, I cannot view the contents in this app when I move it onto a connected monitor, which is larger than my tablet and my laptop.

10. Adobe has all the resources in the world to make a page of text ledgible.

11. Please fix the issue that causes it to go back a few pages.The problem is if you try to use file explorer to open files with this app it doesnt know what to do, it has its own library folder you have to shove files into.

Steps to Troubleshoot & Fix Adobe Digital Editions Issues

1. Fix Adobe Digital Editions Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Adobe Digital Editions: Restarting the app will resolve most errors.
  2. Update the Adobe Digital Editions App. Here is how:
    1. On Android goto PlayStore » Search for "Adobe Digital Editions" » Open Adobe Digital Editions » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Adobe Digital Editions » click "UPDATE".
  3. Clear Adobe Digital Editions app cache: Clearing cached data will force your app to retrieve the latest data directly from Adobe Digital Editions servers.
    1. On Android, goto Settings » Apps » Select "Adobe Digital Editions" » click Storage » click "Clear Cache".
  4. Check Adobe Digital Editions app permissions. If any of these permissions required to use your device's features are disenabled, Adobe Digital Editions might not work.
  5. Uninstall and reinstall Adobe Digital Editions. If nothing else has worked, completely uninstall Adobe Digital Editions then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Adobe Digital Editions not working


2. Fix Adobe Digital Editions Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Adobe Digital Editions be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Adobe Digital Editions not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Adobe Digital Editions may not be able to connect to the Internet when running in the background.

Reported Issues

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