Contact Pocoyo e-Cards Customer Service

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1. Fix Pocoyo e-Cards Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Pocoyo e-Cards: Restarting the app will resolve most errors.
2. Update the Pocoyo e-Cards App. Here is how:
   1. On Android goto PlayStore » Search for "Pocoyo e-Cards" » Open Pocoyo e-Cards » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pocoyo e-Cards » click "UPDATE".
3. Clear Pocoyo e-Cards app cache: Clearing cached data will force your app to retrieve the latest data directly from Pocoyo e-Cards servers.
   1. On Android, goto Settings » Apps » Select "Pocoyo e-Cards" » click Storage » click "Clear Cache".
4. Check Pocoyo e-Cards app permissions. If any of these permissions required to use your device's features are disenabled, Pocoyo e-Cards might not work.
5. Uninstall and reinstall Pocoyo e-Cards. If nothing else has worked, completely uninstall Pocoyo e-Cards then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Pocoyo e-Cards not working

2. Fix Pocoyo e-Cards Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Pocoyo e-Cards be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Pocoyo e-Cards not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Pocoyo e-Cards may not be able to connect to the Internet when running in the background.