Published by Aviation Exams Ltd on Feb 20, 2024

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Why should I report an Issue with PSTAR Exam - Transport Canada?

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PSTAR Exam Customer Insights

1. the only reason I'm giving it 4 stars is because one of the options for a question under Collision Avoidance has an answer in Arabic(which happens to be the correct answer) and once I go to my home screen and get back on the PSTAR app all the options change to French and I have to close the app and lose my progress.What you would expect.

2. Friendly customer support.Pretty worthless as a free app but it's a good value if you pay to unlock it.great app! only issue I had was that I had to turn off updates on it as it wouldn't work after it updated in pixel 3.

3. Updated: Passed 100% just after 2 days studying.This, along with Robyn's guide (for in depth explanations) are the only things you'll need for writing the PSTAR.

4. Instead of flipping through hundreds of pages in the AIM, Ground school notes, training manuals or text books, this app makes every category a breeze! Will be recommending it to every student I meet.

5. With that being said, it's still cheaper then buying the books.Best app for Android for studying the PSTAR exam.

6. I emailed them explaining the situation and proof that I had purchased the app previously and they responded with a full access code within half an hour.

7. You can achieve a 100% mark on all the question s within a week.First time using it.

8. a great app and has helped me immensely to prepare for my PSTAR.

9. had to delete and reinstall and it was good again.This is an excellent learning tool.

10. For the interest of understanding and not memorizing, I would recommend changing the phrases in the test section.

11. Thank you for the prompt response!Amazing app, definitely worth the money.

Steps to Troubleshoot & Fix PSTAR Exam Issues

1. Fix PSTAR Exam Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart PSTAR Exam: Restarting the app will resolve most errors.
  2. Update the PSTAR Exam App. Here is how:
    1. On Android goto PlayStore » Search for "PSTAR Exam" » Open PSTAR Exam - Transport Canada » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PSTAR Exam » click "UPDATE".
  3. Clear PSTAR Exam - Transport Canada app cache: Clearing cached data will force your app to retrieve the latest data directly from PSTAR Exam servers.
    1. On Android, goto Settings » Apps » Select "PSTAR Exam - Transport Canada" » click Storage » click "Clear Cache".
  4. Check PSTAR Exam app permissions. If any of these permissions required to use your device's features are disenabled, PSTAR Exam might not work.
  5. Uninstall and reinstall PSTAR Exam. If nothing else has worked, completely uninstall PSTAR Exam then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing PSTAR Exam not working


2. Fix PSTAR Exam Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make PSTAR Exam be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to PSTAR Exam not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, PSTAR Exam may not be able to connect to the Internet when running in the background.

Reported Issues