Contact Didimo Xperience Customer Service

Why should I report an Issue with Didimo Xperience?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Didimo to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I really want to use this for a project, but cant use the clips out of sync like this.i wish i can give 5 star but this app still needs development but really i want to say you have done great job i know how hard it is to do low polly modeling i loved it wish you can put further updates so we can use it in various place.it's pretty good.

2. this is great but one issue i am having is after exporting, when playing the videos on another device ie my computer the video and audio are totally out of sync.

3. i wish there was a way to customize the hair, maybe like change the color?Just took my picture and froze my phone (galaxy s10 plus).

4. Idk why you needed me Facebook or Google info either.Why can't we save the 3D file? And talking is o fun.Good job, controls should be improvedPathetic.

5. Signing in/Signing up but comes up with invalidApp can be used only once,after that it's just spam.Most better if its not connect to facebookI can't use this app smoothly.

1. Fix Didimo Xperience Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Didimo Xperience: Restarting the app will resolve most errors.
2. Update the Didimo Xperience App. Here is how:
   1. On Android goto PlayStore » Search for "Didimo Xperience" » Open Didimo Xperience » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Didimo Xperience » click "UPDATE".
3. Clear Didimo Xperience app cache: Clearing cached data will force your app to retrieve the latest data directly from Didimo Xperience servers.
   1. On Android, goto Settings » Apps » Select "Didimo Xperience" » click Storage » click "Clear Cache".
4. Check Didimo Xperience app permissions. If any of these permissions required to use your device's features are disenabled, Didimo Xperience might not work.
5. Uninstall and reinstall Didimo Xperience. If nothing else has worked, completely uninstall Didimo Xperience then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Didimo Xperience not working

2. Fix Didimo Xperience Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Didimo Xperience be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Didimo Xperience not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Didimo Xperience may not be able to connect to the Internet when running in the background.