Contact e& UAE Customer Service

Why chat with our AI e& UAE Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of e& UAE.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Don't take any connections from Etisalat... Very bad response from the customer support team.The payment section is always showing error.

2. These telecom companies exist cuz they are government entities but are the expensive and terrible when it comes to customer service.They have streamlined the process of subscribing to packs/plans, making it extremely convenient.

3. I talked to customer service, they suggested to write email with bank swift document.

4. Hello..... Date: 24-6-23: Still unable to connect to the customer support team and there's no call back even after sending email.

5. Once we input the payment details, it proceeds further and stops with the message, "Unfortunately due to some error, the payment cannot be processed" (something similar).

6. So the quick pay was the only option through the website, simultaneously losing on smile points.Both Etisalat and du are in competition to prove which one is worse.

7. Many payment failures, it seems there is an issue in the app paymemt interface.

8. Bank also informed, only on etisalat app payments are failed, so dont use app.

9. Payment page keeps appearing after payment is already done.

10. 2 payment failures in single day.

11. But for third time I added amount to wallet from bank, but it did not arrive.

1. Fix e& UAE Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart e& UAE: Restarting the app will resolve most errors.
2. Update the e& UAE App. Here is how:
   1. On Android goto PlayStore » Search for "e& UAE" » Open e& UAE » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for e& UAE » click "UPDATE".
3. Clear e& UAE app cache: Clearing cached data will force your app to retrieve the latest data directly from e& UAE servers.
   1. On Android, goto Settings » Apps » Select "e& UAE" » click Storage » click "Clear Cache".
4. Check e& UAE app permissions. If any of these permissions required to use your device's features are disenabled, e& UAE might not work.
5. Uninstall and reinstall e& UAE. If nothing else has worked, completely uninstall e& UAE then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing e& UAE not working

2. Fix e& UAE Server issues & Internet Connection

1. Check network connection: An unstable Internet will make e& UAE be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to e& UAE not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, e& UAE may not be able to connect to the Internet when running in the background.