Contact Hooked on Phonics Learning Customer Service

Why should I report an Issue with Hooked on Phonics Learning?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Hooked on Phonics to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Also it lets her go forward without finishing! I want the bright colors and more songs back!Terrible new version, avoid!!! You would think they would make a newer better version, why would you change the whole app into something that looks old and outdated... The letters are tiny now, the colors are so opaque and the main menu is so confusing! It's very repetitive and it no longer attracts my son's attention.

2. I know you need repetition, but add more games! He loved the songs but after 2-3 of the games he's just over the whole thing, so I can't even get him through an entire lesson in one sitting.

3. Also, to click into the songs and games is so finicky it's absolutely annoying, and my poor son could never click it right to even get into themThis seemed like the perfect system for my daughter before the update.

4. My child's progress doesn't update correctly, and she kept doing the same lessons over and over again, to the point where she lost interest in the app.

5. I attempted to contact customer service with a couple of questions and got a very cold, unhelpful response.I loved this app, but the new version is not good.

6. They miss earning stars, which was a great visualization of their progress and made them excited to move to the next level.

7. I pay about 15 dollars a month and he was showing great progress but since they changed the app he gets bored easily.

8. Please listen to us!3 stars because he was showing progress before issues started.

9. Why would you ruin an amazing and loved program? I think everyone who experienced the old version wants it back.

10. My daughter loved the old version and learned so quickly.

11. Since it has changed we've had lots of issues of progress not being saved.

1. Fix Hooked on Phonics Learning Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Hooked on Phonics Learning: Restarting the app will resolve most errors.
2. Update the Hooked on Phonics Learning App. Here is how:
   1. On Android goto PlayStore » Search for "Hooked on Phonics Learning" » Open Hooked on Phonics Learning » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hooked on Phonics Learning » click "UPDATE".
3. Clear Hooked on Phonics Learning app cache: Clearing cached data will force your app to retrieve the latest data directly from Hooked on Phonics Learning servers.
   1. On Android, goto Settings » Apps » Select "Hooked on Phonics Learning" » click Storage » click "Clear Cache".
4. Check Hooked on Phonics Learning app permissions. If any of these permissions required to use your device's features are disenabled, Hooked on Phonics Learning might not work.
5. Uninstall and reinstall Hooked on Phonics Learning. If nothing else has worked, completely uninstall Hooked on Phonics Learning then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Hooked on Phonics Learning not working

2. Fix Hooked on Phonics Learning Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Hooked on Phonics Learning be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Hooked on Phonics Learning not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Hooked on Phonics Learning may not be able to connect to the Internet when running in the background.