Contact WeLock Customer Service

Why should I report an Issue with WeLock?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Shenzhen Myhand Industrial Co.,Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If you do not have an internet connection you cannot access application to open the lockThe app lost the information for the lock.

2. The interface is basic, but effective.Requires phone data or wifi to log into application each time.

3. Finally just imagine how much data Google and Apple have on you!Could be 5stars, but it misses an essential feature: enable/disable users access.

4. The app cannot listen to your phone calls or steal your photos simply because it has access to you phone or camera.

5. The worst thing is linking your phone the pad and dealing with customer serviceNot used yet, just wanted to comment on the negative reviews.

6. It used to have the ability to name each user so it was easy to check the logs but now it's just numbers - so if you want to delete people you have to remember what number user they are.

7. App is near useless.Very suspicious - requires access to media files, camera etc.

8. The lock we bought is excellent but I want to do more remotely and for that, the app is shockingly bad.It kinda works.

9. Logging into application does not work if wifi has vpn enabled.

10. Have reported to Google.The app requires you to login every few hours.

11. I refused my Airbnb host to install this on my phone.

1. Fix WeLock Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart WeLock: Restarting the app will resolve most errors.
2. Update the WeLock App. Here is how:
   1. On Android goto PlayStore » Search for "WeLock" » Open WeLock » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WeLock » click "UPDATE".
3. Clear WeLock app cache: Clearing cached data will force your app to retrieve the latest data directly from WeLock servers.
   1. On Android, goto Settings » Apps » Select "WeLock" » click Storage » click "Clear Cache".
4. Check WeLock app permissions. If any of these permissions required to use your device's features are disenabled, WeLock might not work.
5. Uninstall and reinstall WeLock. If nothing else has worked, completely uninstall WeLock then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing WeLock not working

2. Fix WeLock Server issues & Internet Connection

1. Check network connection: An unstable Internet will make WeLock be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to WeLock not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, WeLock may not be able to connect to the Internet when running in the background.