Published by Stolitomson DOO on Jun 25, 2024

contact Antivirus - Cleaner + VPN Chat with our AI-based Antivirus Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Antivirus?



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Why chat with our AI Antivirus Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Antivirus.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I use all the features of this app to clean and optimize and put unused apps to sleep,etc, but numerous times during the day or night, even when the phone has not been used since the cleaning, an audible alarm goes off and warning notices tell me that the processor is hot or apps are draining the battery or junk needs to be cleaned.

2. IE: your files, camera, apps, display over other apps, microphone, sms, phone, location, contacts, etc if you click on it to see the details, there is no way to fix it, which probably means a virus in itself that won't allow it to be fixedOk so I've downloaded quite a few of these things and so far this one actually works.

3. My battery to my 2 week old phone was dying all the time and the other apps that said they were good actually wasted more of my time with, well they didn't do what they said they'd do, mostly bells and whistles.

4. Also, it is a bit annoying because it does the search and cleaning so often; I'm co Stanly having to stop what I'm doing because it wants to optimize and clean every 10 to 15 minutes, if that long!! So, I give it a 4 because of the constant repetitiveness.I installed this app today looking for a new antivirus.

5. If that doesn't work contact the developers and send the requested screen shots/info needed so they can assist! I did decide to pay the VPN yearly rate which is amazingly low! I haven't experienced any ads yet, so far so good! If this app continues to exceed my expectations I will upgrade my rating to a 5.Just got this app.

6. I got this and it said that I had the option for chrome to "open pages in pages" I turned it off, right in this app and it stopped ☺️.This tells you about privacy threats but when you click on each one it just spins and does not fix the issues at all.

7. I might start glitching after 3 days.The app is great, but I don't like that it can clear out files and apps without permission if I have approved it.

8. When you read the cleaning option, it asks if you want to keep the duplicates or to erase all of the photos.

9. What good is a antivirus that doesn't scan? Uninstalled it now.I installed on 6/13/22.

10. I understood, going in, that in order to keep this app free of charge, ads are shown, but an option for ad free should also be given.

11. It doesn't have an have an ignore list so those alerts show on the icon and every time you open the app.

Steps to Troubleshoot & Fix Antivirus Issues

1. Fix Antivirus Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Antivirus: Restarting the app will resolve most errors.
  2. Update the Antivirus App. Here is how:
    1. On Android goto PlayStore » Search for "Antivirus" » Open Antivirus - Cleaner + VPN » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Antivirus » click "UPDATE".
  3. Clear Antivirus - Cleaner + VPN app cache: Clearing cached data will force your app to retrieve the latest data directly from Antivirus servers.
    1. On Android, goto Settings » Apps » Select "Antivirus - Cleaner + VPN" » click Storage » click "Clear Cache".
  4. Check Antivirus app permissions. If any of these permissions required to use your device's features are disenabled, Antivirus might not work.
  5. Uninstall and reinstall Antivirus. If nothing else has worked, completely uninstall Antivirus then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Antivirus not working


2. Fix Antivirus Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Antivirus be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Antivirus not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Antivirus may not be able to connect to the Internet when running in the background.

Reported Issues

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