Contact Calgary 311 Customer Service

Why should I report an Issue with Calgary 311?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of City of Calgary to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Report and track select City services via your smart phone using location based technology with the option to include a photo of the concern.

2. Calgary 311 is your on the go connection to The City.

3. Report concerns related to snow & ice, graffiti, parks & trees, water and sewer services, traffic signs, traffic signal lights, street & park lights, road maintenance, taxi & limousine... quickly and easily!

1. I reported a knocked down stop sign in downtown and it's remained in "Opened" status for over three weeks now.I keep getting an error telling me to enable read external storage permissions for the ap in order to attach photos.

2. Worked well on iPhone but not on Android I guessI'm giving it 4 stars because I love it but it DOES have one big problem: if you don't fill in a mandatory field, attempting to submit SILENTLY fails.

3. So if you want to do a follow up there is no way to give them the case number.They need to put that on a single line in the list view, or at least on the details page.Cannot upload photos on android device.

4. Keeps asking to enable the read external storage permission but has permission for camera.Very good app for reporting stuff in the city.

5. How about save your time and just call them and hold up the lines.I was directed to this app to explore the meaning of a service request (23-00200504) ordering me to prune trees encroaching on sidewalks or lanes.

6. Please fix it so that any empty mandatory fields GLOW RED when a user clicks the "Submit" button before all required information has been entered.

7. But other than that it's a great app.Won't allow me to register as user to make a request and no other way to submit reports.

8. I installed this to report a specific issue where City infrastructure was crumbling and in need of repair.

9. The only problem is you can not see the case number in this screen or even on the detail screen, which shows only the first 6 digits with a bunch of dots after.

10. I assumed there was a network error for MONTHS and frequently gave up on creating tickets... then I figured out today what the intermittent issue was.

11. I was aware of some of the other comments about this App on android so I was very careful to answer all question.

1. Fix Calgary 311 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Calgary 311: Restarting the app will resolve most errors.
2. Update the Calgary 311 App. Here is how:
   1. On Android goto PlayStore » Search for "Calgary 311" » Open Calgary 311 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Calgary 311 » click "UPDATE".
3. Clear Calgary 311 app cache: Clearing cached data will force your app to retrieve the latest data directly from Calgary 311 servers.
   1. On Android, goto Settings » Apps » Select "Calgary 311" » click Storage » click "Clear Cache".
4. Check Calgary 311 app permissions. If any of these permissions required to use your device's features are disenabled, Calgary 311 might not work.
5. Uninstall and reinstall Calgary 311. If nothing else has worked, completely uninstall Calgary 311 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Calgary 311 not working

2. Fix Calgary 311 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Calgary 311 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Calgary 311 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Calgary 311 may not be able to connect to the Internet when running in the background.