Published by Bell Media Inc. on Dec 4, 2024

contact CP24: Toronto's Breaking News Chat with our AI-based CP24 Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with CP24?



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Why chat with our AI CP24 Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of CP24.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. No more having to wait for six o'clock to role around to be caught up to speed or hearing from other people about stories and the news events.The news published here is absolutely ridiculously bad!! Every single piece of news is absolutely sensationalized, making it look and sound like it's way bigger and worse than what it really is.

2. As long as I have my newspaper and CP24 I'm happy.For one thing keeps buffering,voices on capture of news stalling, example,News feed will come up saying check out your systems.

3. This is 4th rated at best, just absolutely terrible.The same news stories seem to be in my feed for days on end.

4. Good breaking news, I guess.Part of BCE so stories are typically the same as CTV News app.

5. It works some of the time and then the majority of the other times it won't even open up and always asking me to rate this app and give a review or my opinion of this app! Either way it's hard to do any of these things when this app won't even open the majority of the time! Very annoying.Just started with app.

6. These people just produce news for the sake of ratings and try to promote add and make money.

7. CP24 used to be "Toronto's Breaking News".

8. I don't want any other news source.

9. I don't need any other news format.

10. I very much like City news and CP24.

11. What an absolute joke of a News Network.

Steps to Troubleshoot & Fix CP24 Issues

1. Fix CP24 Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart CP24: Restarting the app will resolve most errors.
  2. Update the CP24 App. Here is how:
    1. On Android goto PlayStore » Search for "CP24" » Open CP24: Toronto's Breaking News » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CP24 » click "UPDATE".
  3. Clear CP24: Toronto's Breaking News app cache: Clearing cached data will force your app to retrieve the latest data directly from CP24 servers.
    1. On Android, goto Settings » Apps » Select "CP24: Toronto's Breaking News" » click Storage » click "Clear Cache".
  4. Check CP24 app permissions. If any of these permissions required to use your device's features are disenabled, CP24 might not work.
  5. Uninstall and reinstall CP24. If nothing else has worked, completely uninstall CP24 then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing CP24 not working


2. Fix CP24 Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make CP24 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to CP24 not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, CP24 may not be able to connect to the Internet when running in the background.

Reported Issues

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