Contact O Globo Customer Service

Why should I report an Issue with O Globo?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Editora Globo to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I'm a subscriber and can't access the news.Payment made but still did not get access to newspaper on both Apple and Google storesHello O Globo, I was looking for uploading the app, however, when registering myself, I was asked to type down a CPF number but I'm a foreigner (Peru).

2. A problem that I faced only in Brazilian newspapers apps.Crashes all the timeThis app used to be good but recently it constantly freezes after a few minutes use.It sucks.

3. Even though I am a subscriber to the newspaper, it does not work.I can't read any article without being subscribed.

4. After you read a paper it continues trying to upload that paper and blocks you from downloading future editions.

5. much coverage of televisions stars and Brazilian models, make up and latest romances of politicians.

6. silly, no substance, not serious.This app when it updates manages to not function.

7. The only solution is to desinstall the app and install again.waste of time.

8. coverage of news is very light.

9. The is not working properly.

1. Fix O Globo Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart O Globo: Restarting the app will resolve most errors.
2. Update the O Globo App. Here is how:
   1. On Android goto PlayStore » Search for "O Globo" » Open O Globo » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for O Globo » click "UPDATE".
3. Clear O Globo app cache: Clearing cached data will force your app to retrieve the latest data directly from O Globo servers.
   1. On Android, goto Settings » Apps » Select "O Globo" » click Storage » click "Clear Cache".
4. Check O Globo app permissions. If any of these permissions required to use your device's features are disenabled, O Globo might not work.
5. Uninstall and reinstall O Globo. If nothing else has worked, completely uninstall O Globo then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing O Globo not working

2. Fix O Globo Server issues & Internet Connection

1. Check network connection: An unstable Internet will make O Globo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to O Globo not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, O Globo may not be able to connect to the Internet when running in the background.