Published by Australian Museum on Sep 19, 2024

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Why should I report an Issue with FrogID?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Australian Museum to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About FrogID

1. FrogID is Australia’s first national citizen science frog call identification initiative – a project led by the Australian Museum in partnership with Australia’s leading natural history museums.

2. You can choose to match your calls to the frog calls on the app, then submit your recordings to the Australian Museum frog experts to listen and verify the species.

3. Use the App to create a free profile and record frog calls.

4. With your help we can put more frog species on the map and track changes to their species and habitats over time, and therefore monitor the health of our ecosystems.

FrogID Customer Insights

1. I would like the option of being able to send photos as I have photographed a couple of frogs in my back yard who haven't been making noise.

2. Actually discovered a new frog species and after years, I really feel part of the scientific community.Not bad, but the frog sound comparisons don't play.

3. Love it regardless though.Like the concept I just wish the images on the home page didn't keep rearranging themselves each time I return to the home screen.

4. Keep up the good work.Apps good except..... problem I have is record is not functional.... making app pretty useless really.

5. It would be better to have a map that when regions are selected filter known frogs in that area.Good app but needs a few improvements.

6. Tried using play buttons to play frog calls but nothing happened.

7. -allow me to record when GPS or data is unavailable - allow me to start and stop downloading offline contents.

8. - allow me to crop the recordings.Not happy with having to download vast bulk data.

9. If I select a frog, view it, come back to the home screen I want to keep going from where I left off.

10. My family used to think I was crazy, but now my 18 year old son says "Dad, listen... record it." Outstanding fun and good for the environment.

11. Poach their happy user base by doing better! Best wishesEverywhere I go I now listen for frogs to record.

Steps to Troubleshoot & Fix FrogID Issues

1. Fix FrogID Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart FrogID: Restarting the app will resolve most errors.
  2. Update the FrogID App. Here is how:
    1. On Android goto PlayStore » Search for "FrogID" » Open FrogID » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FrogID » click "UPDATE".
  3. Clear FrogID app cache: Clearing cached data will force your app to retrieve the latest data directly from FrogID servers.
    1. On Android, goto Settings » Apps » Select "FrogID" » click Storage » click "Clear Cache".
  4. Check FrogID app permissions. If any of these permissions required to use your device's features are disenabled, FrogID might not work.
  5. Uninstall and reinstall FrogID. If nothing else has worked, completely uninstall FrogID then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing FrogID not working


2. Fix FrogID Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make FrogID be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to FrogID not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, FrogID may not be able to connect to the Internet when running in the background.

Reported Issues

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