Contact Medical ID (premium) Customer Service

Why chat with our AI Medical ID (premium) Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Medical ID (premium).
3. Skip support wait times and emailing back and forth. Get help immediately.

1. For someone like me whose meds change a lot due to a complex medical history, it is sometimes hard to make the changes on the phone...While it's layout is exactly what I am looking for, I purchased the premium version to have the ability to send alerts to my emergency contacts.

2. I would have it where the sound that is heard on the receiving phone when an alert is cent could be changeable where the alert could be distinguished from othersIt's a great app & necessary app to have & I recommend it to all my friends! However one improvement I would like to see in the future is an option to upload & store images (such as of driver's licenses & health insurance cards) & important documents (such as advanced directives).

3. Problem is, when i got another phone running Android Oreo the task killer was killing the app so frequently that it would only work properly for a few hours, and then i would have to set everything up again.

4. The HELP page is terrifically easy and thorough and PHONE BASED, so you can quickly and easily fix any things in your phone's software that might try to himder the app.

5. Easy use for rescue personal or the average stranger who may be near you in an emergency and see your phone.

6. With the paid version there are No ads and can if synced with contacts, list your emergency contacts at the bottom under medical notes.

7. Please find an override option for this app to work any time the phone is powered on.

8. But the phone does occasionally shutdown and restart after other auto-updates and I don't know until I pull out my phone and realize it has shut down.

9. Unfortunately, my phone updated an app and when it restarted, I still had to use the fingerprint or code to get into the phone before anything would show on the screen.

10. I got to use it in real life recently : when the ambulance crew started asking questions, I just handed them the phone.

11. Whenever I'm on the phone the widget turns off completely and does not come back on when I get off the phone.

1. Fix Medical ID (premium) Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Medical ID (premium): Restarting the app will resolve most errors.
2. Update the Medical ID (premium) App. Here is how:
   1. On Android goto PlayStore » Search for "Medical ID (premium)" » Open Medical ID (premium) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Medical ID (premium) » click "UPDATE".
3. Clear Medical ID (premium) app cache: Clearing cached data will force your app to retrieve the latest data directly from Medical ID (premium) servers.
   1. On Android, goto Settings » Apps » Select "Medical ID (premium)" » click Storage » click "Clear Cache".
4. Check Medical ID (premium) app permissions. If any of these permissions required to use your device's features are disenabled, Medical ID (premium) might not work.
5. Uninstall and reinstall Medical ID (premium). If nothing else has worked, completely uninstall Medical ID (premium) then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Medical ID (premium) not working

2. Fix Medical ID (premium) Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Medical ID (premium) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Medical ID (premium) not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Medical ID (premium) may not be able to connect to the Internet when running in the background.