Published by Mass General Brigham, Inc on Mar 22, 2024

Table of Contents:

  1. Delete via Email
  2. Delete on iphone
  3. Delete on android


Reading time: 47 seconds



Data Patient Gateway collects from your device

  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. directly call phone numbers
  4. read the contents of your USB storage
  5. modify or delete the contents of your USB storage
  6. read the contents of your USB storage
  7. modify or delete the contents of your USB storage
  8. take pictures and videos
  9. record audio
  10. view network connections
  11. pair with Bluetooth devices
  12. access Bluetooth settings
  13. full network access
  14. change your audio settings
  15. run at startup
  16. control vibration
  17. prevent device from sleeping
  18. receive data from Internet


1. Delete Patient Gateway Account through Email

There are 2 methods to get your data (and account) deleted by Patient Gateway:

  1. Under GDPR: EU/UK Residents have the right to ask (via email), an organization that holds data about them to delete it. This is known as the ‘right to erasure’. Organizations have one month to respond to the request.

  2. Under CCPA: California residents have the right to request that a company delete the data/personal information it has on them. A failure to comply with this will result in a fine of upto $7,500.

delete Patient Gateway account remove Patient Gateway account


Now you understand what the Law says, Send your Request directly to Patient Gateway using the form below:




Email Support directly



Chat with our AppContacter AI Support


Alternatively, you can follow these steps below to get Patient Gateway to delete your account/data:


  1. To delete your Patient Gateway account, contact Patient Gateway via email and provide the reasons for your request.
  2. Mention the law under which you make your request (GDPR or CCPA).
  3. Notify Patient Gateway of the penalty for non-compliance - A $7,500 fine under CCPA and 4% of annual turnover under GDPR.
  4. Send the email to patientgateway@redacted... Login to see email.



2. How to Delete Patient Gateway on Iphone

  1. On iphone, Goto "Settings "
  2. Click on "General" » "Iphone Storage".
  3. Select the app, and click "Delete Patient Gateway".


3. Delete Patient Gateway on Android phone

  1. Go to your Android phone Settings.
  2. Click on "Apps & Games".
  3. Select "Patient Gateway" and Click "Uninstall".



Patient Gateway App Details

how to delete Patient Gateway delete Patient Gateway guide

With Mass General Brigham Patient Gateway, you can - Review test results - Manage your appointments - Message your doctor - Renew your prescriptions - Pay your bill

Reported Deleting Issues

No Issues reported yet. Be the first to report one!