Contact Wonderland Customer Service

Why should I report an Issue with Wonderland: Beauty & the Beast?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of My Town Games Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Beauty and the beast game isn't responding and then autmatically it quits please fix this problem that's why I gave this one starThere's a glitch in the app where if you try to get one of the characters free but for an ad it won't let you the thing will just go grey and so you're not allowed to get it once it does that even one time all the characters like that and even if you restart the game it still goes back to it and even if you uninstall and reinstall.

2. Awesome gameplay, sweet graphics and jolly music.Ahh!! I am waiting for this game to be released! And now it is! I like this game so much! Day and night I always seeing if this game is now available and look at now! It's available! Thanks my town! Edited: I have a load only! Frankly, this need a Wi-Fi! Cmon! I can't play it cause we don't have WiFi any more 😭😭😭make it offline plss 😭😭Uhmmm there was this one problem that is difficult for me to play.

3. She was in the mirror all along! Its an amazing game but on the map it has a cave with coming soon on so is there a new game coming or not Beauty & Beast is an awesome game based on a fairy tale that stands the test of time.

4. But I do love the game and I enjoy playing it even when glitches ruin the fun.Hi, Developers ! First of all i want to say that this game is very good, but i have some problems when i play this game.

5. The title of the game is Beauty & the Beast, but i didn't see the Princess when i played.

6. Please fixed it at soon as possible otherwise I delete the game and never download it or play it again.I had fun playing this game.

7. Hope you fix it, Thx !I love this game very much but my half of the free characters are missing.

8. I open the game and when get back after opening again my characters are missing.

9. U made Belle in this game premium.

10. When I play this game, I liked it so much.

11. This makes me unsatisfied with the game .

1. Fix Wonderland Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Wonderland: Restarting the app will resolve most errors.
2. Update the Wonderland App. Here is how:
   1. On Android goto PlayStore » Search for "Wonderland" » Open Wonderland: Beauty & the Beast » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Wonderland » click "UPDATE".
3. Clear Wonderland: Beauty & the Beast app cache: Clearing cached data will force your app to retrieve the latest data directly from Wonderland servers.
   1. On Android, goto Settings » Apps » Select "Wonderland: Beauty & the Beast" » click Storage » click "Clear Cache".
4. Check Wonderland app permissions. If any of these permissions required to use your device's features are disenabled, Wonderland might not work.
5. Uninstall and reinstall Wonderland. If nothing else has worked, completely uninstall Wonderland then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Wonderland not working

2. Fix Wonderland Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Wonderland be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Wonderland not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Wonderland may not be able to connect to the Internet when running in the background.