Contact My City Customer Service

Why chat with our AI My City Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of My City.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Why do you need to lock people and need to watch a ad to get them! Please no more adds!i did't like this game if we click the game i get back at homescreen so i can give only one stars plese fixed this problemYOU NEED ABLE TO FIX THESE PROBLEMS IN YOUR GAMES BUT IF YOU YOUR NOT GOING TO BE FIXING THE PROBLEM THEN QUIT MAKING your Stupid games Do you even know how to fix your games if you even know how to fix them to start with then why did you even make the game idiot!!! AND FIX WHY Don't YOU would hate to lose this game FIX it for the girls and Boys🤬😡It's a good game for kids and toddlers I suggest that lots of people should download this app 💞💞💞💘💘💕💕🥰🥰🥰😍😍😍🤩🤩🤩🥳🥳I love it, on Android or phone you can turn off wifi and it still works! I would recommend I played this since I was 6!I rated this 5 stars because it is really good and I hope you down load this app so you can enjoy this too!😍😘🤗☺...

2. It good and I really like it because it's like teaching me how to be a babysitter in real life and maybe one day this came will help me become something that can never dream of so I am very thankful for this game and the fun features it has and it is a really fun game for me I don't now about other people but it is a fun game for me.All my city world games have adds and I get annoyed with that! My town world is perfect but I love the city world's.

1. Fix My City Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My City: Restarting the app will resolve most errors.
2. Update the My City App. Here is how:
   1. On Android goto PlayStore » Search for "My City" » Open My City : Babysitter » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My City » click "UPDATE".
3. Clear My City : Babysitter app cache: Clearing cached data will force your app to retrieve the latest data directly from My City servers.
   1. On Android, goto Settings » Apps » Select "My City : Babysitter" » click Storage » click "Clear Cache".
4. Check My City app permissions. If any of these permissions required to use your device's features are disenabled, My City might not work.
5. Uninstall and reinstall My City. If nothing else has worked, completely uninstall My City then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My City not working

2. Fix My City Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My City be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My City not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My City may not be able to connect to the Internet when running in the background.