Published by Pho Duc Thinh

Report an issue with Live Video.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Live Video?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Pho Duc Thinh to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Live Video Customer Insights

Steps to Troubleshoot & Fix Live Video Issues

1. Fix Live Video Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Live Video: Restarting the app will resolve most errors.
  2. Update the Live Video App. Here is how:
    1. On Android goto PlayStore » Search for "Live Video" » Open Live Video » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Live Video » click "UPDATE".
  3. Clear Live Video app cache: Clearing cached data will force your app to retrieve the latest data directly from Live Video servers.
    1. On Android, goto Settings » Apps » Select "Live Video" » click Storage » click "Clear Cache".
  4. Check Live Video app permissions. If any of these permissions required to use your device's features are disenabled, Live Video might not work.
  5. Uninstall and reinstall Live Video. If nothing else has worked, completely uninstall Live Video then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Live Video not working


2. Fix Live Video Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Live Video be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Live Video not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Live Video may not be able to connect to the Internet when running in the background.

Reported Issues