Contact Vatican.va Customer Service

Why should I report an Issue with Vatican.va?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Segreteria per la Comunicazione to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The App of the official website of the Holy See ( ): it contains the Papal Magisterium and the institutional information of the Apostolic See.

1. Maybe that makes me sound ignorant, but what good is enlightenment if you are not enlightened by it?Exeptional app I work as an pastoral counselor and my seminary education part in Latin and Vatican app is in Latin Some parishioners of the church all experience some kind of questions of being a catholic and I am not a catholic but the app gives me understanding of the priestly abuse and guess what the priests have a vow of silence for their brothers The priest you can find the link on Google Exeptional app Thank youI like.

2. The app is very slow and hard to navigate, but this is primarily because the website is slow and inconsistently designed.I was expecting that this app would be convenient because i can read Enclicals and Letters of the Pope without opening a Laptop or PC, but this app is Slow and sometimes the buttons are not even working at all.

3. I want out!It's a good app which keeps us updated with Papal Encyclicals and Papal AudienceIt wont work and it only appears to be in either spanish or Italian, neither of which I can understand.

4. No option visible to "Read more".The user experience really do not differ from a regular website which reduces its interest.

5. Laymen like me will not bother with notifications, limiting the use of this app to clergy people.This app shouldn't to the link for having yourself removed from the churches registry.

6. To change the language tap on the menu icon, and at the bottom of the menu tap on the gear icon to get to settings.

7. Can't find explanation why full encyclical text (i.e. Fratelli Tutti) not available.

8. You can change the language from the settings.

9. I hope there are a Major Fixes about this, PRO DEO ET ECCLESIA!Rife with bugs.

10. Certain buttons won't work at all.

11. The only added value I see is the possibility to see 360° pictures of the Holy See.

1. Fix Vatican.va Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Vatican.va: Restarting the app will resolve most errors.
2. Update the Vatican.va App. Here is how:
   1. On Android goto PlayStore » Search for "Vatican.va" » Open Vatican.va » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Vatican.va » click "UPDATE".
3. Clear Vatican.va app cache: Clearing cached data will force your app to retrieve the latest data directly from Vatican.va servers.
   1. On Android, goto Settings » Apps » Select "Vatican.va" » click Storage » click "Clear Cache".
4. Check Vatican.va app permissions. If any of these permissions required to use your device's features are disenabled, Vatican.va might not work.
5. Uninstall and reinstall Vatican.va. If nothing else has worked, completely uninstall Vatican.va then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Vatican.va not working

2. Fix Vatican.va Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Vatican.va be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Vatican.va not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Vatican.va may not be able to connect to the Internet when running in the background.