Published by The Condé Nast Publications Limited on May 16, 2024

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  2. Pulling issues faced by users like you is a good way to draw attention of The Condé Nast Publications Limited to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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WIRED UK Customer Insights

1. They give no instructions in the emails and after figuring out and following the login process on the app, the issues I've supposedly paid for already still show as 2.99. Support have told me to do things I've already done, and sent me links related to completed different magazines by mistake.Can't access my subscription - I have a print + digital subscription and my subscription has been recognised but 95% of the back issues still say 'buy' rather than allowing me to download them.

2. Can't believe I paid extra for a digital version and get this... For a tech magazine such as Wired you expect much more than this lazy piece of cr4pI order this subscription through Tapjoy.

3. Got the WiredUK print + digital subscription and it's been a nightmare trying to get access to anything.

4. Wired has really lost its way.Unable to log in to the Android app even though I have an existing digital subscription.

5. It also opens up opportunities for banner ads for your revenue if you needed more incentive.Can't access my subscription.

6. I also never got my print issues, as my subscription said I would.

7. I so regret paying $70 for a subscription that I can't even read on my mobile.

8. When I called to cancel, they asked "Why?" I told them that I never received my subscription.

9. I have made many, many attempts to speak to the customer service as a *paying* print and digital subscriber but to no avail.

10. They said "OK, We've canceled your subscription." They didn't apologize or offer to send me the subscription or reimburse me.

11. It's a real shame and a massive disappointed given the ad featured in the magazine that there's a functioning app for Android.The app is awful.

Steps to Troubleshoot & Fix WIRED UK Issues

1. Fix WIRED UK Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart WIRED UK: Restarting the app will resolve most errors.
  2. Update the WIRED UK App. Here is how:
    1. On Android goto PlayStore » Search for "WIRED UK" » Open WIRED UK » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WIRED UK » click "UPDATE".
  3. Clear WIRED UK app cache: Clearing cached data will force your app to retrieve the latest data directly from WIRED UK servers.
    1. On Android, goto Settings » Apps » Select "WIRED UK" » click Storage » click "Clear Cache".
  4. Check WIRED UK app permissions. If any of these permissions required to use your device's features are disenabled, WIRED UK might not work.
  5. Uninstall and reinstall WIRED UK. If nothing else has worked, completely uninstall WIRED UK then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing WIRED UK not working


2. Fix WIRED UK Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make WIRED UK be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to WIRED UK not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, WIRED UK may not be able to connect to the Internet when running in the background.

Reported Issues

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