Contact Nekogram Customer Service

Why should I report an Issue with Nekogram?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of 猫耳工坊 to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This app has better (more optimized) search functions for large/long message chains whereas the default telegram app will freeze or hang and is generally less stable for whatever reason.. it may be different now but I tried to search something specific I know I talked about with my significant other but the default telegram app would hang and crash on search.. nekogram worked thoughChange to this because it has great translate feature.

2. Undo what the update did or i ome star and uninstall.Can we get a swipe option between tabs and folders in the first page? It's annoying how swiping only have the chat option of archiving, reading, pinning etc.... and that we have to tap on the folders to go from a tab to anotherGreat alternative to default telegram for specific reasons.

3. I LOVE this app and I think it's so much better than Telegram (not that the original app is bad, but it's greedy and you guys did a grat job granting the options that Telegram charges for, for free!) and I love all the additional functions like Redo/Undo.

4. please do your best for issues.This app was great and better than telegram, but now i can only see 3-4 letters per row in each message because the left panel showing all chats DOES NOT CLOSE, RESIZE, NOTHING.

5. a premium feature.This app is really nice quality than telegram thats a lot of emoji we can choose tysm🤗Its alright but configuration and settings are a complete mess, it's hard to find anything in them.

6. I would love to replace telegram with this but worried about upcoming issues being possible as I have read about failures in the app such as account loss and furthermore.

7. One issue I found is the arrow back key on the top left corner is not always working, I have to hit many times to make the screen go back.this app allow me to see whole chat translated without the need to hit translate in every message.

8. Add a feature like barq has for profiles so you have an "AD" profile and a normal profile with different ways for people to get to know you do this and I promise to give another star.

9. I just have one request, when you're writing something in other languages that don't use the Latin alphabet, you can use the italic or underline, but you can't make it bold, I'd really appreciate it if you fixed that.

10. I use this app along with the default telegram app.

11. thank you in advance!Great app you did a really good job putting in what telegrams greediness did not, but I have a HUGE request.

1. Fix Nekogram Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Nekogram: Restarting the app will resolve most errors.
2. Update the Nekogram App. Here is how:
   1. On Android goto PlayStore » Search for "Nekogram" » Open Nekogram » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Nekogram » click "UPDATE".
3. Clear Nekogram app cache: Clearing cached data will force your app to retrieve the latest data directly from Nekogram servers.
   1. On Android, goto Settings » Apps » Select "Nekogram" » click Storage » click "Clear Cache".
4. Check Nekogram app permissions. If any of these permissions required to use your device's features are disenabled, Nekogram might not work.
5. Uninstall and reinstall Nekogram. If nothing else has worked, completely uninstall Nekogram then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Nekogram not working

2. Fix Nekogram Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Nekogram be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Nekogram not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Nekogram may not be able to connect to the Internet when running in the background.