Contact ICI TOU.TV Customer Service

Why should I report an Issue with ICI TOU.TV?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Radio-Canada to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It’s buggy, prone to crashing, and will randomly disconnect you from your account and won’t let you reconnect until you restart your tv.When I initially tried to cancel my membership, it popped up a window offering to only pay $3.99/month for six months.

2. I sometimes forget to hit the pause button and then have to figure out where I was in the episode.For some reason subtitles are not available when using Chromecast from your application.

3. Comes the next invoice, I was charged the usual price of $6.99/month. Let me tell you that I cancelled that membership ASAP (ironically the same $3.99/month offer popped up, which I declined).

4. We really would like to watch the available content from this app but it is next to impossible to get through one episode without finally giving up and going to Netflix or Amazon Prime where there are no issues at all.

5. I've ended up switching to the CBC (English) app because it never fails.Update: I can now pay with Google Play cards instead of needing a credit card, but I still want downloads due to my unstable Wifi.

6. 1st review: Subtitles stopped working on Chromecast! Days ago, subtitles (CCs) stopped working on Chromecast.

7. When it's not trying to buffer every 20 seconds, it logs me out saying there was a connection problem and to try later or it says that I have to be suscribed to tou.tv extra which I am, I pay a monthly subscription to have unlimited access and to top it all off I have commercials sometimes.

8. I have watched a series before via the app on Chromecast, and subtitles were available then.

9. I have tried everything from clearing data and cache, unplugging the tv, firestick, router, there is nothing I haven't tried and the problems just continue.

10. Incredibly frustrating and I'll probably cancel after this month alone because I don't have 10 minutes of frustration available to me every other week.

11. Old review: This app crashes a lot, especially if WiFi is unstable, which wouldn't be so bad if it could find where it left off.

1. Fix ICI TOU.TV Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ICI TOU.TV: Restarting the app will resolve most errors.
2. Update the ICI TOU.TV App. Here is how:
   1. On Android goto PlayStore » Search for "ICI TOU.TV" » Open ICI TOU.TV » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ICI TOU.TV » click "UPDATE".
3. Clear ICI TOU.TV app cache: Clearing cached data will force your app to retrieve the latest data directly from ICI TOU.TV servers.
   1. On Android, goto Settings » Apps » Select "ICI TOU.TV" » click Storage » click "Clear Cache".
4. Check ICI TOU.TV app permissions. If any of these permissions required to use your device's features are disenabled, ICI TOU.TV might not work.
5. Uninstall and reinstall ICI TOU.TV. If nothing else has worked, completely uninstall ICI TOU.TV then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ICI TOU.TV not working

2. Fix ICI TOU.TV Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ICI TOU.TV be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ICI TOU.TV not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ICI TOU.TV may not be able to connect to the Internet when running in the background.