Contact Story Cutter Customer Service

Why should I report an Issue with Story Cutter for Shorts, Reels?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Insocial8 to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Aw, didn't I mention that? When the rating pop up appear, you can't but close the app to delete it.🤦 app doesn't work, made me purchase to be able to break up into 15 second segments or more as opposed to 10 seconds and keeps making my first 3 videos 15 seconds and instead of completing it with a final 15 second video (a clip which I made sure was exactly 60 seconds) it always gives me a 12 second and 3 second video for a total of 5 videos.

2. The free duration option is 10 seconds and the rest '15-60 secs' is only accessible if you upgrade and do a paid subscription; which is not necessary if your video (story) doesn't go over ten video segments.

3. Story Cutter... What could this app do? Perhaps, cut long videos into perfectly long segments to fit social media limits, but also retain the appearance of a continuous video.

4. So, I'm uninstalling and looking for an alternative.It's a great simple to use app, but PLEASE sort out the issue with the 15 second option cutting into 16 and then 14 second videos, just paid to upgrade as I loved how simple it was to break it into 10s videos, and it's not performing how it should.

5. I tried everything, even restarted my phone.Wouldn't process video, choosing a video from gallery had no response, finally, when it did start processing the popup to process repeatedly appeared even when processing, finally had popup saying error in processing.

6. I get a long video, cut it down with InShot to be 30 seconds, and import it into Story Cutter to perfectly halve it.

7. Tried recording video, processing and uploading...first two bits were ok, but every attempt to upload failed.

8. It only allows you to edit the video into 10-sec story clips, only opening the longer video options (20 - 60 sec) after you pay for it, which I did.Hi, I was satisfied with what this app offered.

9. Low and behold, after setting it to 15 second segments, I have 3 videos.

10. I wouldn't highly recommend you NOT use this app.Works great! I've used it a handful of times and even though the free version cuts the story in 10 sec increments (which no biggy), it does it well and each segment flows seamlessly into the other.

11. half the time if i upload a clip that is eg 29 seconds long and select 15 seconds for instagram stories, it will cut it to 16 sec and 13 which absolutely no use whatsoever.

1. Fix Story Cutter Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Story Cutter: Restarting the app will resolve most errors.
2. Update the Story Cutter App. Here is how:
   1. On Android goto PlayStore » Search for "Story Cutter" » Open Story Cutter for Shorts, Reels » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Story Cutter » click "UPDATE".
3. Clear Story Cutter for Shorts, Reels app cache: Clearing cached data will force your app to retrieve the latest data directly from Story Cutter servers.
   1. On Android, goto Settings » Apps » Select "Story Cutter for Shorts, Reels" » click Storage » click "Clear Cache".
4. Check Story Cutter app permissions. If any of these permissions required to use your device's features are disenabled, Story Cutter might not work.
5. Uninstall and reinstall Story Cutter. If nothing else has worked, completely uninstall Story Cutter then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Story Cutter not working

2. Fix Story Cutter Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Story Cutter be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Story Cutter not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Story Cutter may not be able to connect to the Internet when running in the background.