Published by T.C. Sağlık Bakanlığı

contact Korona Önlem Chat with our AI-based Korona Önlem Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Korona Önlem?



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Why chat with our AI Korona Önlem Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Korona Önlem.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. lütfen düzeltin.mavi kart sahibi oldugumdan "sikayetler" sekmesinde geçersiz TC kimlik no diyerek kapaniyor.Yabancı vatandaşlarının girdiği kimlik numarasını kabul etmiyor.

2. i have tc numarası( i am a foreigner) but they didnt allow me to finish the testThere's no access to foreignersSaatinizi kontrol edin diye bir uyarı veriyor uygulama açılmadan.

3. Saat hatasi veriyor login dahi olunamiyor!TC kimlik no hatası veriyorÇalışmıyor.

4. Güncellenmiş halini bekliyoruzÇöp, yaptıkları diger herşey gibi.

5. Ne kadar saatle oynasam bile açılmıyor.uygulamada sorun var.

6. Saatinizi kontrol edin diyor.

7. Hata veriyor.

8. Unfortunately it's only for turks citizens.

Steps to Troubleshoot & Fix Korona Önlem Issues

1. Fix Korona Önlem Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Korona Önlem: Restarting the app will resolve most errors.
  2. Update the Korona Önlem App. Here is how:
    1. On Android goto PlayStore » Search for "Korona Önlem" » Open Korona Önlem » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Korona Önlem » click "UPDATE".
  3. Clear Korona Önlem app cache: Clearing cached data will force your app to retrieve the latest data directly from Korona Önlem servers.
    1. On Android, goto Settings » Apps » Select "Korona Önlem" » click Storage » click "Clear Cache".
  4. Check Korona Önlem app permissions. If any of these permissions required to use your device's features are disenabled, Korona Önlem might not work.
  5. Uninstall and reinstall Korona Önlem. If nothing else has worked, completely uninstall Korona Önlem then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Korona Önlem not working


2. Fix Korona Önlem Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Korona Önlem be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Korona Önlem not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Korona Önlem may not be able to connect to the Internet when running in the background.

Reported Issues

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