Contact Get Subtitles Customer Service

Why should I report an Issue with Get Subtitles?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sunny Appz to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. And use the right folder for downloads plz.Good app, easily finds and downloads the subtitle file with the extension .SRT. You can then view the video, with subtitles, on your device.

2. There will be a file in downloads with a string of numbers for a title but when trying to get this file to produce subtitles from the command on the player nothing happens Gerald.

3. Super easy as ABC!Awesome! Just download the app,open it & manually type the title of what you need subs for, pick the 1 that goes best from the results list, & that's it! The rest is automatic once the show starts.

4. Even if I choose manual search and then file search, it still doesn't give me the option to choose the complete folder....Easy and fast.

5. Like so many others I would spend time searching sites then trawling through myriad options to find the correct version of films I had.

6. I also don't want to have to pick the right folder with a media file after a auto search fails.

7. What a rip off when there's other sites and apps that subtitles can be downloaded countless times for free.

8. This app makes me super duper easy to find subtitles online.

9. The subtitle file downloads fast a launches the media.

10. 4 stars because it is not (yet) possible to save the video with subtitles permanently embedded as a new video.It's a good app, rarely dissapoints.

11. However, it can be significantly improved by adding batch download feature, and to fix the bug showing the duplicate file names of the local files.

1. Fix Get Subtitles Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Get Subtitles: Restarting the app will resolve most errors.
2. Update the Get Subtitles App. Here is how:
   1. On Android goto PlayStore » Search for "Get Subtitles" » Open Get Subtitles » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Get Subtitles » click "UPDATE".
3. Clear Get Subtitles app cache: Clearing cached data will force your app to retrieve the latest data directly from Get Subtitles servers.
   1. On Android, goto Settings » Apps » Select "Get Subtitles" » click Storage » click "Clear Cache".
4. Check Get Subtitles app permissions. If any of these permissions required to use your device's features are disenabled, Get Subtitles might not work.
5. Uninstall and reinstall Get Subtitles. If nothing else has worked, completely uninstall Get Subtitles then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Get Subtitles not working

2. Fix Get Subtitles Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Get Subtitles be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Get Subtitles not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Get Subtitles may not be able to connect to the Internet when running in the background.