Published by Myndigheten för samhällsskydd och beredskap (MSB) on Aug 15, 2024

Report an issue with Krisin.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Krisinformation.se?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Myndigheten för samhällsskydd och beredskap (MSB) to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Krisinformation.se image 1 contact Krisinformation.se image 2

About Krisinformation.se

1. Krisinformation. se är din ingång till viktig information från myndigheter och andra ansvariga vid kriser och samhällsstörningar.

2. Du kan välja bevakningsområde och få notiser för Viktig meddelande till allmänheten (VMA) och för nyheter.

3. Under rubriken "Förbered dig" finns checklistor för hur du kan förbereda dig för och hantera händelser som till exempel strömavbrott och översvämningar.

4. Du hittar också annan viktig information, som hur du kan skydda din dator och telefon mot intrång.

5. I appen får du nyheter och information om aktuella händelser och kriser.

Krisin Customer Insights

1. It mainly local little incidents a traffic accident, a bit of some from a small fire... NoiseThis has not been updated for almost four years and seems to miss most events nowadays.Is it too much to ask for an English version? Thanks.Får meddelanden från hela Sverige trots att jag har valt bara Östergötland.

2. The app generally works well.Notifikationer fungerar inte.Skickar 4 notiser av varje VMA, blir lite tjatigt, särskilt när det inte gäller ens egen region.Skickar notiser flera timmar efter att händelsen har inträffat.

3. Today I should have got notifications for my region, everything looks rightly configured, but nothing.This app does not remember counties selected.

4. Och spammar med notiser, skickar 8-10st på raken.

5. This means you will always get messages for the whole of Sweden.You get the feeling that they widens the definition of crisis to have something to report.

6. Skickar för hela Sveriges områden.

7. Hur svårt kan det vara att fixa detta?It remember areas now.

8. The app does not provide reliable notifications.

Steps to Troubleshoot & Fix Krisin Issues

1. Fix Krisin Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Krisin: Restarting the app will resolve most errors.
  2. Update the Krisin App. Here is how:
    1. On Android goto PlayStore » Search for "Krisin" » Open Krisinformation.se » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Krisin » click "UPDATE".
  3. Clear Krisinformation.se app cache: Clearing cached data will force your app to retrieve the latest data directly from Krisin servers.
    1. On Android, goto Settings » Apps » Select "Krisinformation.se" » click Storage » click "Clear Cache".
  4. Check Krisin app permissions. If any of these permissions required to use your device's features are disenabled, Krisin might not work.
  5. Uninstall and reinstall Krisin. If nothing else has worked, completely uninstall Krisin then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Krisin not working


2. Fix Krisin Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Krisin be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Krisin not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Krisin may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Varför får jag inga nya meddelanden på appen? Den sista kom den 29. Januar 2021!

    — by Pia Eschl 3 years ago