Contact HD Screen Recorder & Video Recorder Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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3. Skip support wait times and emailing back and forth. Get help immediately.

1. How come now when you record you have to record external sound to get sound for what you are recording??? I was able to turn off external sound before and still get sound from what I was recording Okay so I changed it to 4 stars because it's a good recording app.

2. I have since deleted the app & warn anybody against using it for uni/business etc.Ok....... the app is good but there's one big problem.......... THE SOUND ! ! ! ! ! The problem is that you cannot not hear the sound of your recording correctly.

3. I highly recommend.I just downloaded this - and did a test video recording that played back properly w/sound - to record a telemed call.

4. So Android is not playing fairDO NOT USE IF IT'S AN IMPORTANT RECORDING! I downloaded this app to record my uni lectures.

5. Now every recording that I have done since Monday, doesn't have any tone all of a sudden and there are some recordings that are missing completely.

6. No sound record on Android.

7. Recording is awful quality and if your screen goes asleep recording stops automatically.

8. But I have an android phone that has a recorder built in that allows no outside recording.

9. It sounds like you're underwater or in a room that doesn't allow sound to enter.

10. I had an experience where i didn't have a lot of space on my device so it automatically crashed when i forgot to quit the recording after 5 minutes.

11. We can't record sound mentioned.

1. Fix HD Screen Recorder & Video Recorder Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HD Screen Recorder & Video Recorder: Restarting the app will resolve most errors.
2. Update the HD Screen Recorder & Video Recorder App. Here is how:
   1. On Android goto PlayStore » Search for "HD Screen Recorder & Video Recorder" » Open HD Screen Recorder & Video Recorder - iRecorder » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HD Screen Recorder & Video Recorder » click "UPDATE".
3. Clear HD Screen Recorder & Video Recorder - iRecorder app cache: Clearing cached data will force your app to retrieve the latest data directly from HD Screen Recorder & Video Recorder servers.
   1. On Android, goto Settings » Apps » Select "HD Screen Recorder & Video Recorder - iRecorder" » click Storage » click "Clear Cache".
4. Check HD Screen Recorder & Video Recorder app permissions. If any of these permissions required to use your device's features are disenabled, HD Screen Recorder & Video Recorder might not work.
5. Uninstall and reinstall HD Screen Recorder & Video Recorder. If nothing else has worked, completely uninstall HD Screen Recorder & Video Recorder then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HD Screen Recorder & Video Recorder not working

2. Fix HD Screen Recorder & Video Recorder Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HD Screen Recorder & Video Recorder be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HD Screen Recorder & Video Recorder not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HD Screen Recorder & Video Recorder may not be able to connect to the Internet when running in the background.