Published by MEO – Serviços de Comunicações e Multimédia, S.A.

contact SAPO 24 Chat with our AI-based SAPO 24 Support
Avatar
Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with SAPO 24?



characters left:

Why chat with our AI SAPO 24 Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of SAPO 24.
  3. Skip support wait times and emailing back and forth. Get help immediately.



What users are saying

1. Sofre de muitas interrupções.Muitas vezes quando quero ver noticias aparece o título da notícia e o texto, mas quando ando para baixo para ler desaparece tudo e aparece um raio preto com o aviso de falha na ligação e para eu verificar a minha ligação à Internet.

2. Claramente o problema é da app porque isso acontece numa página mas volto para trás e abro outra noticia e já dá.Isto é basicamente o site em versao App... Além disso o player do vídeo não dá para fazer full screen.

3. When I tap the notification instead of opening the corresponding article, it only opens the app and then is my job to find the article in question.De repente deixei de receber notificações sem saber por quê...Bom trabalho!Cada vez que mudamos de ecrã aparece publicidade isto é demasiado intrusivo.

4. First of all, one thing that is really anoying is when you are reading an article and for some reason if you lose the internet connection your screen is filled with an 'no internet connection' error and you can't read anymore the article you were reading.

5. Não era assim este update leva me a ponderar se ainda quero usar esta aplicaçãoCostumava ter notificações com notícias importantes de última hora mas passou a ter notificações de artigos de opinião.

6. Em algumas paginas deixamos de ver o menu do sapo 24... Enfim, quando se decide criar uma App só porque sim, sem testes nem planeamento...This app has some bugs.

7. Moreover, when you have the internet connection again the article is reloaded and you have to scroll down back where you were.

8. Other issue is the 'new article' notification in my smartphone.

9. Aparentemente não tem possibilidade de configurar estas notificações.

Steps to Troubleshoot & Fix SAPO 24 Issues

1. Fix SAPO 24 Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SAPO 24: Restarting the app will resolve most errors.
  2. Update the SAPO 24 App. Here is how:
    1. On Android goto PlayStore » Search for "SAPO 24" » Open SAPO 24 » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SAPO 24 » click "UPDATE".
  3. Clear SAPO 24 app cache: Clearing cached data will force your app to retrieve the latest data directly from SAPO 24 servers.
    1. On Android, goto Settings » Apps » Select "SAPO 24" » click Storage » click "Clear Cache".
  4. Check SAPO 24 app permissions. If any of these permissions required to use your device's features are disenabled, SAPO 24 might not work.
  5. Uninstall and reinstall SAPO 24. If nothing else has worked, completely uninstall SAPO 24 then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SAPO 24 not working


2. Fix SAPO 24 Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SAPO 24 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SAPO 24 not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SAPO 24 may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!