Contact Jogger Customer Service

Why should I report an Issue with Jogger - running log?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Przemek Baranowski to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. My phone crashed a few days ago and I lost all my data.I have been using this program for many years and now I'm happy to help support the developer.

2. Thanks!I like seeing all the information listed and it helps you keep track easilyPerfect ! It is simple and very clear.

3. Adds my totals for easy tracking.Manually enter data and see quick graph of your excerise time and intensity.

4. Really great, simple, data rich app!!!Would love to see a option for sending the backup to the mapped Google drive.

5. I like seeing how each year compares to the previous years on the graph.I used this app for a couple years and I love it.

6. I like being able to write things like "very windy" or keep track of specific track workouts.

7. i share a gps watch with my husband so this helps me track my own progress separately.

8. :)Good, simple app, easy to record and review each runGreat app.

9. I trained hard for a marathon and saw my paces drop over time by looking at the graphs.

10. My only criticism is that I can't sync my watch to upload the data automatically.

11. Simple but useful.Thank you for creating this wonderful app.

1. Fix Jogger Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Jogger: Restarting the app will resolve most errors.
2. Update the Jogger App. Here is how:
   1. On Android goto PlayStore » Search for "Jogger" » Open Jogger - running log » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Jogger » click "UPDATE".
3. Clear Jogger - running log app cache: Clearing cached data will force your app to retrieve the latest data directly from Jogger servers.
   1. On Android, goto Settings » Apps » Select "Jogger - running log" » click Storage » click "Clear Cache".
4. Check Jogger app permissions. If any of these permissions required to use your device's features are disenabled, Jogger might not work.
5. Uninstall and reinstall Jogger. If nothing else has worked, completely uninstall Jogger then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Jogger not working

2. Fix Jogger Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Jogger be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Jogger not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Jogger may not be able to connect to the Internet when running in the background.