Published by DSN Inc.

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Pilates?



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Why chat with our AI Pilates Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Pilates.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Information, music & schedule.The animations' speed and rythm is high and not suitable for the complex exercises.Not relaxing, not safe.

2. It seems not to have a built in capability to keep my phone screen awake.

3. Midway through sets, I've had to tap on my screen to keep it awake.

4. The alternative is for me to increase my screen awake time, but still...not nice.

5. People could get hurt trying to keep up 2.

6. There are no vocal prompts to signify the start of the rest period.

7. Tedious indeed.if the app developers are still working on this app, just letting you guys know it crashes at 8pm daily.

8. :) besides that its great.Thanks for the variety, examples w/ motion & stagnation.

9. The workout speed is too fast.

10. Unrealistic speed.

11. First fitness app I've noticed to not have this feature 3.

Steps to Troubleshoot & Fix Pilates Issues

1. Fix Pilates Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Pilates: Restarting the app will resolve most errors.
  2. Update the Pilates App. Here is how:
    1. On Android goto PlayStore » Search for "Pilates" » Open Pilates » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pilates » click "UPDATE".
  3. Clear Pilates app cache: Clearing cached data will force your app to retrieve the latest data directly from Pilates servers.
    1. On Android, goto Settings » Apps » Select "Pilates" » click Storage » click "Clear Cache".
  4. Check Pilates app permissions. If any of these permissions required to use your device's features are disenabled, Pilates might not work.
  5. Uninstall and reinstall Pilates. If nothing else has worked, completely uninstall Pilates then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Pilates not working


2. Fix Pilates Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Pilates be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Pilates not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Pilates may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!

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