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contact Photo Gallery Chat with our AI-based Photo Gallery Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Photo Gallery?



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Why chat with our AI Photo Gallery Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Photo Gallery.
  3. Skip support wait times and emailing back and forth. Get help immediately.



What users are saying

1. This app throws up a save screen with file name and default option as .PNG. A relatively minor issue though and other than that I'm happy.Vaguely adequate, like most things Googly: if we're talking on Googly's self-serving terms.

2. Otherwise, all the functions of previous GALLERIES seem to be there and no problems with deleted files or missing albums like others I've read about.*STILL NO NEW ALBUMS.Great app it's almost a perfect app.

3. Time for a new gallery app I suppose.10.23.22 WTH? CANT RENAME FILES OR DELETE FROM WITHIN ALBUMS! Happy with this app so far.

4. Overall, I gave it 4 stars bc of the random ads and lack of editing options.Best thing I've found to replace Quick Pics since that messed up for me.

5. The only two things I need that are missing is the auto-rename when moving pictures or videos to a folder with samename files in it.

6. Has a recycle bin folder just in case you accidentally deleted a pic that you want back you can go there and retrieve it or you can empty the recycle bin (like on a computer) if you are sure you want it deleted.

7. And the other one is Batch rename like ES File Manager had (which i cant seem to fine anymore).

8. Functionality, reliability, and customization capability equals 5 star material for sure.. I wouldn't mind if the editor had a couple of bells, maybe a whistle.

9. I have had this problem with almost every gallery I have ever used, so I am not singling this one out--it's fine by comparison...but I would really like to see at least ONE developer address this issue.Great app.

10. Previous gallery had irritatingly frequent ads with no option to buy ad-free version, so uninstalled it.

11. If I had to point out any flaws, it would be what happens when you double up file names: This app gives the options of Skip or Overwrite--and neither of them do anything.

Steps to Troubleshoot & Fix Photo Gallery Issues

1. Fix Photo Gallery Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Photo Gallery: Restarting the app will resolve most errors.
  2. Update the Photo Gallery App. Here is how:
    1. On Android goto PlayStore » Search for "Photo Gallery" » Open Photo Gallery » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Photo Gallery » click "UPDATE".
  3. Clear Photo Gallery app cache: Clearing cached data will force your app to retrieve the latest data directly from Photo Gallery servers.
    1. On Android, goto Settings » Apps » Select "Photo Gallery" » click Storage » click "Clear Cache".
  4. Check Photo Gallery app permissions. If any of these permissions required to use your device's features are disenabled, Photo Gallery might not work.
  5. Uninstall and reinstall Photo Gallery. If nothing else has worked, completely uninstall Photo Gallery then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Photo Gallery not working


2. Fix Photo Gallery Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Photo Gallery be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Photo Gallery not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Photo Gallery may not be able to connect to the Internet when running in the background.

Reported Issues

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