Published by Automattic, Inc on Oct 14, 2024

contact WordPress – Website Builder Chat with our AI-based WordPress Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with WordPress?



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Why chat with our AI WordPress Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of WordPress.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. 😔 Its upload function is all over the place, and it's super frustrating! Every time I try to make changes to my site, I keep running into these annoying error messages that stop me from uploading successfully.

2. I thought using the app would make it more convenient to update my blog, but it is more frustrating and time consuming than transferring pictures to my computer and uploading them to my blog from there.The app could use some work.

3. It's great for when I'm away from my laptop, but some customization features aren't present in the mobile app and there's a formatting glitch that makes posting difficult.

4. (Even when portfolio is enabled on the web version.) Makes it a real pain when a site is primarily made of portfolio post/pages.In theory, this app could be wonderfully useful for bloggers on the go.

5. The whole app will freeze and crash any time I try to add more than a few pictures to a post, and what should take fifteen minutes ends up taking two hours.

6. Losing local drafts to get a message which says, "Posts couldn't be refreshed at this time." Lost posts, lost time.

7. Aside from that tiny element, I can't say enough good things about WordPress.I really do love having a free place to blog.

8. There is no ability to link to other pages on the site when creating a new post, aside from manually entering the URL.

9. Feature request: Bring up a list of links to choose from on our own site when tapping the link option.I wanted to like this app so much.

10. Very frustrating to say the least.WordPress has been a great app for me for many years.

11. There was an email generated regarding a potential vulnerability that was detected in one of the plug-ins; however there was nothing needed on my part as I supposedly had the correct version for automatic update.

Steps to Troubleshoot & Fix WordPress Issues

1. Fix WordPress Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart WordPress: Restarting the app will resolve most errors.
  2. Update the WordPress App. Here is how:
    1. On Android goto PlayStore » Search for "WordPress" » Open WordPress – Website Builder » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WordPress » click "UPDATE".
  3. Clear WordPress – Website Builder app cache: Clearing cached data will force your app to retrieve the latest data directly from WordPress servers.
    1. On Android, goto Settings » Apps » Select "WordPress – Website Builder" » click Storage » click "Clear Cache".
  4. Check WordPress app permissions. If any of these permissions required to use your device's features are disenabled, WordPress might not work.
  5. Uninstall and reinstall WordPress. If nothing else has worked, completely uninstall WordPress then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing WordPress not working


2. Fix WordPress Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make WordPress be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to WordPress not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, WordPress may not be able to connect to the Internet when running in the background.

Reported Issues

— 2 years ago by Alex

Wordpess ,third

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