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Why chat with our AI Online Connect Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Online Connect.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Thank God we can communicate with our health providers in this extremely trying time.Very professional provider, very convenient! Have an eye infection, she called in an antibiotic for me and saved me from missing work to go to the doctor's office.An incredibly convenient, professional, and progressive service.

2. This is the future and it looks pretty dang good.This is so amazing! To be able to still get a visit in with my sons doctor during quarantine is incredible.

3. I'm very grateful for this being an effective means to patient care.As far as not being in the office......it is just as good and actually feel as though you have complete attention of your physician.

4. I know some is expected.I love this app, being able to sit and talk with my doctor like I was actually in his office it was amazing.

5. That was a great and very easy visit with my PCP she absolutely made me feel as if I was in the Clinic in the room conversing with her about my overall well being.

6. Great choice of app with Online Connect Tufts Medical Center.My connection on 1st appt was spotty & disconnected me.

7. This is a great site to have to continue to receive quality health care from your medical team.

8. My doctor's appointment was better than the previous other doctor's appoint over the phone.

9. I wish all doctor's can use this App4-16-20 A few glitches today but still happy with this app.

10. Thank you for this technology.Very easy 👌👍 clear.

11. Although the doctor was far away it felt like he was close.

1. Fix Online Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Online Connect: Restarting the app will resolve most errors.
2. Update the Online Connect App. Here is how:
   1. On Android goto PlayStore » Search for "Online Connect" » Open Online Connect - TuftsMC, MelroseHC, Circle Health » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Online Connect » click "UPDATE".
3. Clear Online Connect - TuftsMC, MelroseHC, Circle Health app cache: Clearing cached data will force your app to retrieve the latest data directly from Online Connect servers.
   1. On Android, goto Settings » Apps » Select "Online Connect - TuftsMC, MelroseHC, Circle Health" » click Storage » click "Clear Cache".
4. Check Online Connect app permissions. If any of these permissions required to use your device's features are disenabled, Online Connect might not work.
5. Uninstall and reinstall Online Connect. If nothing else has worked, completely uninstall Online Connect then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Online Connect not working

2. Fix Online Connect Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Online Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Online Connect not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Online Connect may not be able to connect to the Internet when running in the background.