Published by Watch Duty on Aug 25, 2024

Report an issue with Watch Duty (Wildfire).
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Watch Duty (Wildfire)?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Watch Duty to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Watch Duty (Wildfire)

1. Watch Duty is run by active and retired firefighters, dispatchers, first responders, and reporters who monitor radio scanners in your area around the clock to bring you up-to-the-minute life saving information.

2. Watch Duty is the only wildfire mapping and alert app powered by real people giving you real-time information vetted by trained professionals, not robots.

3. Watch Duty is a 501(c)(3) non-profit organization that will always provide an unparalleled FREE service at no cost, forever.

4. Our maps and alerting will always remain free but if you become a member for $25/year you will receive special features as a token of our appreciation.

5. Your membership dues will support our free service for all and remain free of advertising or sponsorship.

6. If you’d like to drop us a line, learn more, or ask questions you can reach us anytime at support. watchduty. org.

7. All other apps only rely on government alerts which can be hours late or flat out non-existent.

8. We’d love to hear from you.

Watch Duty (Wildfire) Customer Insights

1. A big thanks to all behind the scenes at Watch Duty!in the middle of Fire season here, and have no fewer than 6 fires currently within a 50 mile radius, and one is just a short distance from our property.

2. The Watch Duty app has reduced that anxiety with constant updates of our local fires.

3. I wish Watch Duty still worked on my phone.Absolutely invaluable app for fire-prone California residents.

4. I use a DNRC site normally, but Watch Duty was recommended...I was hesitant, but I can't say ENOUGH good things! So they get info out faster than the agencies.

5. Was very useful last year, even showed a couple small fires started by lightning strikes a few miles away which were not mentioned anywhere else as far as I could find.

6. Feeling less safe.The app was working for about 1 wk but now it does not show anything except my location but the app on another person's phone at my home shows the nearby fires.

7. Updates for working fires are spotty and disappear/reappear during course of fire.

8. Also there is no way to look up the fire in your area, no list of active fires that you can just click on the fire you want to see.

9. I'm happy to support the app with a monthly donation, easy to set up from the app.Unfortunately this app freezes and fails to work at all on my android phone (the OS is Android Pie 9).

10. I downloaded it again yesterday and despite trying different combinations of downloading, deleting, restarting my phone, re-downloading, and playing with app settings, I couldn't get the app to work.

11. Watch Duty kept us notified, good or bad.

Steps to Troubleshoot & Fix Watch Duty (Wildfire) Issues

1. Fix Watch Duty (Wildfire) Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Watch Duty (Wildfire): Restarting the app will resolve most errors.
  2. Update the Watch Duty (Wildfire) App. Here is how:
    1. On Android goto PlayStore » Search for "Watch Duty (Wildfire)" » Open Watch Duty (Wildfire) » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Watch Duty (Wildfire) » click "UPDATE".
  3. Clear Watch Duty (Wildfire) app cache: Clearing cached data will force your app to retrieve the latest data directly from Watch Duty (Wildfire) servers.
    1. On Android, goto Settings » Apps » Select "Watch Duty (Wildfire)" » click Storage » click "Clear Cache".
  4. Check Watch Duty (Wildfire) app permissions. If any of these permissions required to use your device's features are disenabled, Watch Duty (Wildfire) might not work.
  5. Uninstall and reinstall Watch Duty (Wildfire). If nothing else has worked, completely uninstall Watch Duty (Wildfire) then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Watch Duty (Wildfire) not working


2. Fix Watch Duty (Wildfire) Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Watch Duty (Wildfire) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Watch Duty (Wildfire) not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Watch Duty (Wildfire) may not be able to connect to the Internet when running in the background.

Reported Issues