Contact UW Medicine Virtual Clinic Customer Service

Why chat with our AI UW Medicine Virtual Clinic Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of UW Medicine Virtual Clinic.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. For example when I was waiting near the 2 hours to see a doctor my phone received call and I just reject that call.

2. I have waited for over 5 hours in their virtual waiting room, for a doctor that at some point got offline and they did not notify me.

3. "Back of the line!" Sometimes (after waiting for up to 90 minutes) I was next!....and then show the error "This doctor is no longer available".

4. 50 minutes I'll never get back.This was great! With a possible serious illness that i can spread really fast i was able to see a doctor and not put anyone else in danger.

5. I waited for a doctor and then they are no longer taking patients after I waited along time time.

6. I decided to use the app to get checked, i was on the wait line for a good hr till my phone screen turned off.

7. I would sit in queue, and sometimes the doctor I was waiting for would randomly change.

8. I was 31st person on the wait list, my screen timed out again and this happened another 2-3 times over 5hrs till i just gave up.Could not get the app to connect.

9. Please update this app thank you.Don't waste your time! It's worthless, even now while free! I tried for HOURS.

10. I opened my phone again, the app had refreshed so i had to register my patient info, symptoms,etc again.

11. not a link or phone number anywhere.I had all the symptoms for covid except feverish temperature.

1. Fix UW Medicine Virtual Clinic Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart UW Medicine Virtual Clinic: Restarting the app will resolve most errors.
2. Update the UW Medicine Virtual Clinic App. Here is how:
   1. On Android goto PlayStore » Search for "UW Medicine Virtual Clinic" » Open UW Medicine Virtual Clinic » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for UW Medicine Virtual Clinic » click "UPDATE".
3. Clear UW Medicine Virtual Clinic app cache: Clearing cached data will force your app to retrieve the latest data directly from UW Medicine Virtual Clinic servers.
   1. On Android, goto Settings » Apps » Select "UW Medicine Virtual Clinic" » click Storage » click "Clear Cache".
4. Check UW Medicine Virtual Clinic app permissions. If any of these permissions required to use your device's features are disenabled, UW Medicine Virtual Clinic might not work.
5. Uninstall and reinstall UW Medicine Virtual Clinic. If nothing else has worked, completely uninstall UW Medicine Virtual Clinic then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing UW Medicine Virtual Clinic not working

2. Fix UW Medicine Virtual Clinic Server issues & Internet Connection

1. Check network connection: An unstable Internet will make UW Medicine Virtual Clinic be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to UW Medicine Virtual Clinic not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, UW Medicine Virtual Clinic may not be able to connect to the Internet when running in the background.